Department Summary
DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a Wireless Payments Analyst II who will support the operations of Dish Wireless Payments within Billing and Credit for payments related projects, initiatives, and escalations tied to Dish Wireless operations as we undergo a period of rapid growth and expansion. A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, and continuously advocate for the betterment of the payment’s experience for our customers. Also, this candidate will work on various lines of business within Dish Wireless, writing process documentation, communicating with vendors, and advocating for process improvement projects.
Key responsibilities:
- Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
- Support the needs of the business and departmental OKRs (Objectives and Key Results) understanding impact to our daily process and identifying areas for improvement
- Create clear and comprehensive process documentation for payment operations, ensuring accuracy, clarity, and accessibility for various stakeholders
- Collaborate closely with cross-functional teams, including Accounting/Finance, Sales Operations, IT, and CXO, to ensure seamless payment operations and address any process-related challenges
- Build strong relationships with internal teams and external vendors, fostering effective communication and collaboration to streamline the team’s processes
- Continuously learn and stay updated on payment industry trends, rules, regulations, and best practices. Become an SME in payment operations and serve as a resource for the team
- Pro-actively identify gaps or bottlenecks in existing payment processes. Conduct thorough analysis and work collaboratively with others to develop and implement solutions that address these gaps
Skills, Experience and Requirements
Education: Bachelor’s Degree or equivalent from four-year college or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
Skills and qualifications:
- Proven ability to work independently with limited supervision while producing results towards operational goals
- Experience working in or with payment gateways/processors and demonstrated knowledge of card payment acceptance processes is preferred
- Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal department
Work Attire: Business Casual
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.