Salary : $40,768.00 – $50,939.20 Annually
Location : 206 S. Main Street – Greenville, SC
Job Type: Full Time
Job Number: 01044
Department: PARKS, RECREATION & TOURISM (PRT)
Division: SPECIAL EVENTS/EVENT MANAGEMENT
Opening Date: 10/16/2023
FLSA: Non-Exempt
Brief Description
Job Summary
Under regular direction and in compliance with standard operating procedures and policies, coordinates Unity Park Welcome Center event space rentals, fields inbound sales requests, and acts as a point of contact for special event clients and vendors. Ensures Welcome Center is properly maintained, as well as, setup and breakdown of tables, chairs, equipment, and supplies as needed. Assists in leading and coordinating seasonal and temporary personnel and volunteers. Provides outstanding customer service with the public on the phone, via email and in-person at the Welcome Center. Distributes information and provides directions for Unity Park, Swamp Rabbit Trail, and Greenville parks system. Connects with neighborhood associations, non-profit agencies, and organizations to foster community involvement and provide critical feedback to City management. Maintains and implements City safety protocols and procedures as required. Conducts tours and site visits of the Welcome Center and Unity Park to potential clients. Tracks and maintains participant and program records as needed. Works a flexible schedule that varies as needed for booked rentals.
Job Duties
Essential Functions
Essential Functions
% of Time
- Serve as Liaison for Unity Park: Act as a point of contact for the Welcome Center. Coordinate event logistics, including load-in, setup, execution and breakdown of events. Serve as key resource for center calendar, capacities, and fees. Provide excellent customer service by greeting park visitors, answering questions, and providing information about Unity Park, Swamp Rabbit Trail, and Greenville park system. Distribute information to visitors, including maps, brochures and general information. Respond to visitor questions, comments and suggestions via phone calls and emails. Provide directions and resolve minor issues; escalate complex issues as needed. Conduct tours and site visits of the Welcome Center and Unity Park to potential clients. Assist with programming of events at Unity Park and Prisma Health Welcome Center. Monitor and evaluate program effectiveness, recommend changes and implement management decisions. Assist in training, leading, and coordinating seasonal and temporary personnel and volunteers in the performance of shared responsibilities. As needed, participate in the interviewing and selection process for seasonal and temporary personnel and volunteers. May be responsible for handling or processing of program payments and monitoring nominal expenditures.
40%
- Monitor & Inspect Facilities: Monitor and inspect the Welcome Center, park facilities and associated equipment for safety and security. Ensure that equipment is inventoried and maintained on a regular basis. Notify maintenance personnel as needed for facility or equipment repairs. Assist in monitoring and administering public property programs, including event permits and Unity Park encroachments. Setup and breakdown event and center supplies and equipment as well tables and chairs.
25%
- Serve as a Liaison: Serve as a liaison and resource for the public, businesses, permit holders, City departments, as well as other outside organizations and stakeholders. Perform community outreach to promote Unity Park, the Welcome Center and events, and stimulate interest in City offerings. Develop and maintain a positive relationship between clients, vendors and the City. Receive and respond to questions and concerns from the community. Identify potential issues and resolve problems within level of authority referring to supervisor as appropriate.
25%
- Maintain Records: Track and maintain event inquiries, site visits and reservations., records of daily Welcome Center drop-in participants, facility rentals, etc. Collect event & vendor documents for assigned events. Maintain Welcome Center portfolio by requesting images from past clients and photographers. Prepare and summarize data for quarterly and yearly reports as needed. As needed, assist in the collection of data in support of departmental budget reports.
10%
Perform other duties as assigned.
Qualifications
Job Requirements
- Associate degree in event management, parks and recreation management, or a related field.
- Over one (1) year of experience in recreation programming, event coordination, facilities management, and/or customer service.
- Any equivalent combination of directly related education, training, and experience with progressive responsibility in recreation, event coordination, facilities management, or a related field will be considered.
Preferred Qualifications
- Bachelor’s degree in recreation or a related field.
Driver’s License Requirements
- Valid South Carolina Class D Driver’s License.
Performance Requirements
Knowledge of:
- Special event programming principles and best practices.
- Trends and current developments in event planning.
- Proper care and safety practices of venue management, special events, materials, and supplies.
- Principles and practices for providing exceptional customer service to a diverse group of people.
- Superior organizational skills with a strong attention to detail.
- Modern office practices, methods, and computer equipment and applications related to the work.
Ability to:
- Respond to and resolve difficult citizen inquiries and complaints, and advise the public on policies, procedures & regulations.
- Assist in leading and coordinating seasonal and/or temporary staff and volunteers, including training, work planning, organizing, and scheduling.
- Prioritize workload and manage time efficiently, meet deadlines and complete assignments in a timely manner.
- Establish and maintain effective working relationships with City departments, general public, and key stakeholders.
- Maintain facilities and equipment in a clean, safe, and secure manner; perform minor maintenance repairs.
- Maintain order and safety in crowded and noisy environments.
- Administer first aid, CPR, and AED, as needed.
- Perform work as directed in an efficient, effective, safe, and timely manner.
- Respond appropriately to changing situations.
- Independently organize work, set priorities, meet deadlines, and follow up on assignments.
- Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Read, comprehend, and apply knowledge of rules, regulations and procedures as they relate to City recreational programs.
- Write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
- Deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions, and measurement.
- Operate department equipment to include, hand trucks, utility vehicles, and vehicles.
- Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
- Utilize software and systems to include venue layout software.
Other Information
Working Conditions
Primary Work Location: Welcome Center and outdoor park areas.
Protective Equipment Required: None.
Environmental/Health and Safety Factors:
Relatively free from unpleasant environmental conditions or hazards. Seasonal exposure to extreme temperatures and wetness/humidity.
Physical Demands:
Constantly requires hearing, vision, talking, carrying, and pushing/pulling. Frequently requires fine dexterity, handling/grasping, reaching, twisting, sitting, standing, and walking. Occasionally requires lifting, bending, climbing, crouching/stooping, kneeling, balancing, and foot controls. Moderate strength demands include constantly exerting up to 10 pounds, frequently exerting up to 20 pounds, and occasionally exerting 20-50 pounds.
Mental Demands:
Constantly requires performing multiple tasks simultaneously, working an irregular schedule/overtime, and working closely with others as part of a team. Frequently requires time pressures, frequent change of tasks, tedious or exacting work, and working in a noisy/distracting environment. Occasionally requires emergency situations.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here:
HEALTH INSURANCE
The City offers the following health insurance options to eligible employees:
- Medical
- Dental
- Vision
- Basic Term Life
- Employee Supplemental Life
- Spouse Term Life
- Child Term Life
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employee’s hire date except for LTD which is effective the 91st day following date of hire.
LEAVE & HOLIDAY BENEFITS
- General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
- The City of Greenville observes 11 paid holidays.
RETIREMENT BENEFITS
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
AWARDS & RECOGNITION
- Employee Recognition & Awards Program (ER&A)
- Employee Service Awards
- Longevity Bonus
OTHER BENEFITS & OPPORTUNITIES
- Worker’s Compensation
- Deferred Compensation
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)