Salary: $36,682.00 – $64,194.00 Annually
Location : Forsyth County, NC
Job Type: Permanent Full-Time
Job Number: 23-10394 MOA60090505
Department: Dept of Natural and Cultural Resources
Division: Museum of Art
Opening Date: 08/16/2023
Closing Date: 9/1/2023 5:00 PM Eastern
Job Class Title: Administrative Specialist l
Section: Museum of Art
Work Location: Winston-Salem, Forsyth
Position Number: 60090505
Recruitment Range: $36,682-$44,695
Salary Grade: NC08
Description of Work
23-10394 MOA60090505
Recruitment Salary: $36,682 – $44,695
This position will be located at: SECCA
750 Marguerite Drive,
Winston-Salem, NC 27106
Learn about employee perks/benefits:https://oshr.nc.gov/state-employee-resources/benefits
The Visitor Experience Manager develops and implements SECCA’s front-of-house services, including guest orientation, customer service, retail services, ticket and membership sales, and event staffing. The Visitor Experience Manager is the public face of SECCA, responsible for welcoming visitors and ensuring they experience warm hospitality and useful information. This position works to be knowledgeable in SECCA’s history, exhibition and program content, gallery safety and security protocols, retail procedures, local businesses and events, and museum memberships and rental opportunities.
General working hours are Wednesday, Friday, Saturday, and Sunday 8:30 – 5:30; Thursday 12 – 9. Evenings and event shifts often required.
Key Responsibilities:
- Designing, communicating, and implementing SECCA’s front-of-house experience for visitors. This position establishes the tone and feel of SECCA’s guest services and ensures the staff and contractors are trained to meet these expectations.
- Collaborating closely with the Director of Programs and the Development team to cross-train Gallery Hosts and event staff.
- Staffing the front desk/retail area during open hours.
- Serving as an expert in retail practices, ticket sales, rental opportunities, and membership sales.
- Overseeing the recruiting, hiring, training, scheduling, and evaluating of volunteers and interns.
- Setting up, breaking down, and assisting with programs, events, and performances as needed.
- Contributing and assisting in educational activities, art programs, and performances as needed.
- Maintaining general security and safety protocols across the facilities.
The North Carolina Museum of Art is a division of the Department of Natural & Cultural Resources. The statutory purpose of the Museum is to acquire, preserve, and exhibit works of art for the education and enjoyment of the people of the State, and to conduct programs of education, research, and publication designed to encourage an interest in and an appreciation of art on the part of the people of the State (GS 140-5.12). The state’s art collection spans more than 5,000 years, from ancient Egypt to the present, making it one of the premier art museums in the Southeast. With a 164-acre campus, the museum also has the distinction of being one of the largest museum art parks in the world with an extensive trail system that connects to the 63-mile Capital Area Greenway through the city of Raleigh. Facilities include two main museum buildings, a large outdoor performing arts facility, parking lots, bike trails, and greenways. Please visit our website at ncartmuseum.org for more information.
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library, and Archives, historic preservation, land, and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state’s diverse population, culture, and history. We encourage you to apply to become a part of our team.Please visit our website a www.ncdcr.gov for more information. Check out this amazing videoabout our Department.
Knowledge, Skills and Abilities / Competencies
- Demonstrated experience working front-of-house or customer service in a gallery, museum, school, library, cultural center, retail shop, restaurant, etc.
- Demonstrated experience interacting collaboratively with professional staff, volunteers, interns, artists, and/or members of the public.
- Demonstrated experience in electronic communications, excel, inventorying, and calculations.
- Demonstrated experience in cash handling, facility opening and closing, and/or inventory storage.
Physical Responsibilities:
- Demonstrated ability to stand and/or sit in one place for an extended amount of time.
- Demonstrated ability to lift up to 50 lbs. occasionally.
Management Preferences:
- Demonstrated excellent oral and written communication.
- Demonstrated ability to understand and/or speak Spanish.
- Demonstrated experience with digital design.
- Demonstrated experience in social media content management.
- Demonstrated experience with merchandising experience.
- Demonstrated experience with event planning.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation or political influence.
Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers.
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.
It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources Division of Human Resources
Division Address:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
4603 Mail Service Center
Raleigh, NC 27699-4603
Phone: 919-807-7373
Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I understand that DNCR requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (If you haven’t completed the application requirements, please return to your application to finish it before submitting your application. Resume will not be accepted in lieu of work history portion of this application.)
- Yes
- No
02
If offered this position, are you willing to accept a salary within the posted recruitment range of $36,682 – $44,695?
- Yes
- No
03
Which of the following best describes your highest level of education? (This must be documented in the Education section of your application in order to receive credit.)
- Less than a High School Diploma
- GED/High School Diploma
- High School + Some College/University
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate Degree
- Professional Certificate/License
04
Which best describes your years of experience working in an administrative role? (This must be documented in the work history portion of this application in order to receive credit.)
- None
- Less than 2 years
- 2 years but less than 5 years
- 5 years but less than 7 years
- 7 years or more
05
Which best describes your years of experience working front-of-house or customer service in a gallery, museum, school, library, cultural center, retail shop, restaurant, etc.? (This must be documented in the work history portion of this application in order to receive credit.)
- None
- Less than 2 years
- 2 years but less than 5 years
- 5 years but less than 7 years
- 7 years or more
06
Which best describes your years of experience interacting collaboratively with professional staff, volunteers, interns, artists, and/or members of the public? (This must be documented in the work history portion of this application in order to receive credit.)
- None
- Less than 2 years
- 2 years but less than 5 years
- 5 years but less than 7 years
- 7 years or more
07
Which best describes your years of experience in electronic communications, excel, inventorying, and math? (This must be documented in the work history portion of this application in order to receive credit.)
- None
- Less than 2 years
- 2 years but less than 5 years
- 5 years but less than 7 years
- 7 years or more
08
Which best describes your years of experience in cash handling, facility opening and closing, and/or inventory storage? (This must be documented in the work history portion of this application in order to receive credit.)
- None
- Less than 2 years
- 2 years but less than 5 years
- 5 years but less than 7 years
- 7 years or more
Required Question