Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
T-Mobile Internet is the fastest growing ISP in the US, and has redefined what it means to be a modern ISP. We ask ourselves daily “what does world class look like?” and push each other to achieve that. We believe our customers (both internal and external) deserve tireless care and support, and work tirelessly to deliver the next generation of connected experiences to the home.
As a member of the Platforms team, you’ll make this possible by helping build out the enabling technology behind the business. As a senior product owner, you’ll represent the voice of both the customer and development team within roadmap planning, while working extensively with cross-functional partners to develop an effective backlog. You’ll translate business requirements into technical requirements within an agile delivery model, use data and collaboration to refine/prioritize work, and define when items are “done” and ready to deploy to production.
This role will report directly into the Director of Engineering, and work within an agile environment alongside a large cross-functional team of product owners, engineers, UX/designers, product managers, and marketers.
Preferred work location is Bellevue, WA.
Will consider other work locations in Denver, CO; Frisco, TX; Overland Park, KS; and Reston, VA.
Responsibilities:
- Collaborate closely with UX and frontline experience teams to develop a deep understanding of customer experience, especially at a tactical level.
- Collaborate with leadership and product management to become a business expert with broad and deep subject matter expertise.
- Build and maintain the platform backlog, working w/ stakeholders to prioritize work items.
- Identify, refine and decompose business requirements in the form of epics, features and user stories with clear acceptance criteria and constraints.
- Review team backlog for each iteration, including coordinating dependencies with other product owners.
- Act as Voice of the Customer by understanding business strategies/requirements and contextualizing them for the development teams.
- Manage an efficient flow of just-in-time story elaboration activity throughout execution cycles, maintaining 2 iterations worth of user stories/tasks on a rolling basis.
- Own responsibility for defining/refining user stories/tasks and provide real-time support to development teams to clarify items.
- Accountable and responsible for user story release/acceptance criteria and performance in production.
- Organize system demos to showcase outcomes of iterations, evangelize feature/product reuse among stakeholders, and elicit feedback.
- Produce clear and concise documentation for features and releases.
- As necessary, organize training and knowledge management sessions with stakeholders to promote healthy and accurate use of products.
- Work across teams to define and implement enhancement/improvement tasks to increase overall release velocity/quality.
- Mentor and assist less experienced peers.
- Assume product management role and responsibilities in scenarios as needed.
Qualifications:
- Bachelor’s degree (or equivalent experience) in an engineering, product management, design, or analytics-focused discipline; Master’s or advanced degree preferred.
- 7 years of relevant experience as Product Manager, Product Owner, Software Engineer, Analyst, or User Experience Researcher.
- 4 years of experience delivering software using agile methodologies such as SAFe, Scrum, Kanban, etc.
- Familiarity with modern software development, including different agile methodologies and the concepts of continuous delivery/deployment.
- Experience with agile backlog/project management tools such as Jira/Asana/GitHub Issues/etc.
Preferred Qualifications:
- Believe the highest priority, and most effective/efficient delivery process for the team, is early and continuous/uninterrupted release of working software.
- You believe perfection is defined as not the point in which there is nothing more to add, but when there is nothing left to take away.
- Possess strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use to drive decisions.
- Scrum Product Owner (CSPO) certification.
- Are comfortable communicating to a wide array of technical and non-technical audiences, including executives.
- Possess strong requirements elicitation and writing skills to communicate clearly and concisely to different audiences.
- Love collaboration and developing positive working relationships with both the technical team and non-technical teams, including frontline support, marketing, product management, sales, and finance.
- Experience with continuous delivery and different release techniques (blue/green deployments, feature flags, etc) to de-risk deployments.
- At least 18 years of age
- Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
#LI-Corporate
Colorado Pay Range: $106,800.00 – $144,500.00
Washington Pay Range : $117,200.00 – $158,500.00
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
Never stop growing!
T-Mobile doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.