Overview
The Ticket Seller position is primarily responsible for assisting patrons related to ticket sales, will call, digital ticketing, parking, and customer service. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.
This role will pay an hourly wage of $14.00 to $16.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Opens and or closes ticket window as required.
- Know basic operations of the ticketing system.
- Courteously answer questions concerning prices, seating, and events.
- Understand seating charts and configurations of each venue.
- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Handle cash and credit card transactions accurately in accordance with company policies.
- Demonstrates excellent customer service skills by responding to customer needs.
- Able to work independently and handle most box office questions without assistance.
- Knows, understands, and informs customers of the refund/exchange policy.
- Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to supervisor for audit.
- Maintain confidentiality.
- Other duties as assigned.
Qualifications
- Must be at least 18 years old.
- High School diploma or GED (or any equivalent combination of education and experience).
- Prior customer service experience is preferred.
- Access to reliable transportation.
- Must be able to work shifts including nights, weekends, and holidays dependent on events schedule.
- Stand and walk for four to six hours at a time.
- Ability to work independently and as part of a team.
- Can communicate effectively in English, both verbally and in writing.
- Must be comfortable multi-tasking and working in a fast-paced environment.
- Has ability to count money, make change accurately.
- Ability to input data into a computer to record sales transactions.
- Basic computer skills in typing, data entry, with Microsoft Office products and internet platforms.