In order to be considered for this role, after clicking “apply now” above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
As the LEAD you are responsible for MANAGING OPERATIONS and LEADING & INSPIRING YOUR TEAM during the SHIFT.
You’ve gone from ‘GETTING THINGS DONE’ to ‘getting things done THROUGH OTHERS’.
YOU’RE IN CONTROL of the administrative tasks and ensuring the RESTAURANT and TEAM are READY to MAKE SOMEONE’S DAY!
We’ve all been to a Restaurant where the food or service isn’t great, but the Lead’s ability to rebound and turn it around created a memorable moment and is the reason we give them another chance.
As the Lead, the way you help the Team R.E.B.O.U.N.D. will win the Guest’s heart, mind, and stomach.
This role will pay an hourly wage of $18 to $20.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
How to SCORE as a LEAD:
- Connect with your Team & Guests by:
- Using ‘The BIG Game Plan’ to communicate expectations.
- Training and Coaching constantly.
- Managing performance to ensure Big Chicken Operating and Brand Standards are followed.
- Interacting with Guests to ensure their experience is amazing and that all questions and complaints are handled promptly.
- Understanding and communicating current Product Promotions to the Team so they can suggest them to Guests and prepare the products correctly.
- Advising Guests on Food & Beverage choices and Allergens.
Qualifications
- High School diploma required.
- Previous experience within a hospitality environment.
- Excellent verbal and written communication skills
- Strong supervisory and leadership skills with the ability to train others.
- Strong analytical and problem-solving skills.
- Proficient in purchasing software and Microsoft Office Suite.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
- Nationally recognized, advanced food service sanitation training course certification.