Job Details
Job Location
3077 EL CAMINO ST – HOUSTON, TX
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
Being the Bilingual Crisis Hotline Counselor you will provide crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through two 24 hour hotlines.
Your Schedule:
- Full Time
- Monday – Friday from 8:30am-5:30pm
- Work Model: hybrid
- Local Travel:25%
Our Total Compensation Package:
- Starting Pay Rate: $18.04 hourly
- Pay schedule bi-monthly
- Medical, Dental, Vision, Life and Disability Insurance Programs
- Generous Paid time Off- 11 paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx. 7 hours per month of accrued Sick days
- 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
- Company paid Life Insurance
- Company paid Long Term Disability
- Employee Assistance Program
Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
Qualifications
The Requirements We are Seeking:
- Bachelor’s Degree in Psychology, Counseling,Sociology, Social Work, Criminal Justice, Social Sciences, or Public Health.
- A minimum of two years of experience working within a social services setting or comparable
- Proficient in Microsoft Office
- Bilingual in both Spanish and English, able to read, speak, and write fluently
- You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
What you Deliver in this role:
- You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
- You will conducts danger assessment and creates safety plans with survivors
- You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
- You will make CPS and APS reports as required and needed.
- You will keep accurate client and hotline records for monthly reports.
- You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
- You will communicate with HAWC’s answering service to relay and respond to messages.
- You will communicate with Coordinator and other hotline staff at the counseling building regarding case management and other issues.
- You will attend mandatory monthly meetings with Hotline & Crisis Intervention Services Coordinator, and/or meet as assigned.
- Other duties as assigned.
What Skills and Assets you bring, and more:
- Excellent attention to details
- Demonstration of professional objectivity and appreciation for confidential information
- Ability to follow instructions and to adhere to policies and procedures
- Ability to prioritize tasks to meet individual and team deadlines
- Has a growth mindset and is a good team player
- Strong communication skills, both verbally and in writing.
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.