Salary: $51,932.00 – $64,915.00 Annually
Location : 800 W University Parkway, Orem
Job Type: FT Nonexempt Salaried Staff
Job Number: FY2401715
Division: College of Technology/Computing
Department: TC IT Support Services
Opening Date: 10/03/2023
Closing Date: 10/16/2023 11:59 PM Mountain
Required Documents Needed to Apply: Resume
Applicant Support: 1-855-524-5627
Support@schooljobs.com
Position Announcement
Utah Valley University is in search of a Technician! Working under the direction of the IT Services Director, the Area Technician supports computer labs and faculty systems as designated ensuring high up-time of computer lab and classroom technology; maintains computer systems such as workstations, laptops, printers, tablets, mobile devices and server and cloud based support systems; performs regular system maintenance; provides advanced computer system expertise to academic and administrative users; manages assigned system assets within the Active Directory domain including Group Policy management, research and evaluate computer hardware and software applications; and, determines and recommends solutions. Coordinates with department chairs and faculty to accommodate software change requests.
Summary of Responsibilities
- Installs, configures and tests PC hardware, software, peripheral devices and applications, operating systems, network connections and network storage and servers. Maintains and repairs new and used computers and peripheral devices; implements and monitors hardware and software systems.
- Evaluates new and existing products to make recommendations for improved performance and upgrades. Manages assigned assets within Active Directory, maintains security of assigned systems, maintains software libraries and asset inventory and provides documentation and training to faculty and staff on enterprise academic systems.
- Remain current in new computer technology and advancements in computing resources such as virtualization, distributed computing and software deployment; prepare and ensure accuracy of knowledge base articles; maintain a positive and professional relationship with faculty, staff, and students and provide exceptional customer service by performing specific assigned asks in a timely and professional manner; attend regularly scheduled meetings as required.
- Other related job duties as needed.
Minimum Qualifications
This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:
Level I: Graduation from an accredited institution with an associate’s degree in Information Systems or related field and one year of experience directly related to the Summary of Duties OR any combination of education and experience totaling three years, two years of which must be directly related to the Summary of Duties.
Level II: Graduation from an accredited institution with an associate’s degree in Information Technology or related field and two years of experience which must be directly related to the Summary of Duties OR any combination of education and experience totaling four years, two of which must be directly related to the Summary of Duties.
Level III: Graduation from an accredited institution with an associate’s degree in Information Technology or related field, plus 3 year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position
Licenses or Certification:
Current A+, CNA, CNE, MCP, MCSE, CCNA, or other industry-recognized certification applicable to the essential functions required.
Knowledge, Skill, and Abilities
- Knowledge of various computer applications such as office computing applications, internet tools, administrative tools, and other general computing programs.
- Advanced knowledge of and experience with installing and configuring server and desktop operating systems.
- Knowledge and experience relating to administrative duties within an Active Directory domain including group policy and computer asset management.
- Advanced knowledge of and experience working with at least two of the following: (Mac OSX, Window 7, Windows 8, Windows Server 2008, and Windows Server 2012).
- Advanced knowledge of Windows operating system image creation and deployment.
- Skills in monitoring lab hardware and software utilization with solutions such as Lab Stats.
- Skills in working in a customer service, team-oriented, collaborative environment.
- Skills in image creation and deployment using imaging software such as WDS or SCCM from physical and virtual environments.
- Skills in backing up and restoring network and desktop systems.
- Skills in installing, troubleshooting, repairing, maintaining and updating lab and employee hardware and software and researching technical issues on Mac OSX and Windows operating systems.
- Advanced technical experience installing, maintaining, and troubleshooting peripheral devices such as printers, scanners, tablets, and smart phones.
- Skills in license server management. Strong analytical and troubleshooting skills.
- Strong interpersonal, verbal, and written communication skills and customer service skills.
- Ability to work in a customer service, team-oriented, collaborative environment.
- Ability to work effectively and meet deadlines.
- Ability to present ideas in user-friendly language.
EEO Statement:
UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University’s dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family’s overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.
Highlights from Utah Valley University’s benefits package include:
- Medical network and plan options with low employee premiums
- Employer HSA contribution for those that elect the university’s High-Deductible Health Plan
- Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
- Dental and vision plan options
- Incentivized wellness program
- Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
- Employee Assistance Program (EAP)
- 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee’s compensation (100% vested on first day of full-time employment)
- Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
- Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave
For more information about the benefits offered, visit
01
What is your highest level of education?
- High School or equivalent
- Associates
- Bachelors
- Masters
- Ph.D.
- Ph.D. (abd)
- Juris Doctorate
02
How many years of experience do you have in this type of position?
- 0-1
- 2-3
- 4-5
- 6-7
- 8+
Required Question