Company Description
Established in 2015, The Efficiency Group is a small, process improvement/Lean Six Sigma (LSS) training and consulting firm dedicated to helping business or government organizations improve operational performance in a practical, commonsense manner using LSS techniques. Our unique HELIX approach emphasizes understanding and working within an organization’s culture to deploy improved business processes and support business process optimization. Through our training and implementation support, The Efficiency Group is changing the paradigm of traditional Lean Six Sigma training and its utilization.
The Efficiency Group is looking to add the right people to its cadre of LSS practitioners. We want smart, hardworking, driven people who put their customers first but understand a work-life balance. We want individuals dedicated to their customers, the company, and themselves who recognize that we can grow better together when we all work together as one. We want individuals who understand and are knowledgeable in LSS tools and techniques but who also understand the limitations of a “one size fits all” approach to process improvement. We look for leaders, doers, and team players who work to make themselves better through their work, their interactions with colleagues, their leadership of projects, and their role in the community.
The Efficiency Group is committed to a diverse and inclusive workplace; is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Description
This is a hybrid position located in the Washington DC area.
Provide support to a federal agency in the writing and editing of organizational documents including process models, standard operating procedures, policy documents, job aids, etc. Ensure consistent development of materials, consistent applications of content and format standards, and maintenance and accuracy of developed materials. Further, ensure developed materials are well written, clearly communicate the needs and expectations of the procedure, policy, etc., and meet the expectations of the client.
Job Responsibilities
- Support the development of policies, SOPs, and other guidance documents from initial concept to publication; monitor and contribute to the entire “publications lifecycle.”
- Bring a positive attitude, a can-do spirit, professionalism, and the flexibility to be part of a growing successful team.
- Research and analyze higher-level policies/guidance to identify and align with requirements and business practices of the organization.
- As needed, coordinate and facilitate the review and “cleanup” of the client’s intranet materials and content through a multi-phase approach featuring research, discrepancy identification, clarification research, content development, etc.
- Analyze existing client intranet resources and provide recommendations around consolidating, updating, retaining, or retiring published pages, as appropriate.
- Coordinate with subject matter experts and teams both large and small to revise a repository of policy/procedure documents to meet content management standards.
- Support and / or lead assessment and remediation efforts of the client’s Delegations of Authority effort, as required.
- Support mapping of client internal processes with an emphasis on creating efficiencies and drafts, coordinate approval, and roll out internal communications around published job aids, as appropriate.
- Support process improvement and related efficiency sessions through scheduling, note taking, process modeling, documentation development, implementation support, etc.
- Support project management and ongoing project technical execution.
- Support analysis of processes and documentation to ensure relevance, applicability, and efficiency.
Qualifications
- Bachelor’s degree in relevant field required
- 2-3 years relevant experience
- Lean Six Sigma Green Belt Certification preferred
- Excellent business analysis skills related to processes, documentation, and related organizational operational requirements.
- Excellent verbal and communications skills
- Excellent writing skills
- Experience with Standard Operating Procedure and organizational policy development a plus
- Experience with federal government agency writing content development and related support a plus
- Ability to quickly grasp nuances of policies, procedures, etc. and incorporate into appropriate materials.
- Experience or knowledge of robotic process automation (RPA), business process simulations, or SharePoint/MS Teams workflow deployment a plus.
- Ability to commute to client site in Bethesda, MD area required.
- Hybrid work environments are supported but candidates should be located within the Washington DC, Maryland, Northern Virginia (DMV) area. Travel to customer sites is not reimbursed for hybrid employees.
Additional Information
Skills, Abilities and Behaviors
- Focused on the customer, their needs, expectations and requirements.
- A positive attitude, humility, and flexibility in working with others
- A doer with willingness to be part of a growing team doing great work for great clients
- Experience with effective communciations to organizational executive, leaders, and senior management.
- Empathic and commonsense understanding of Lean Six Sigma and BPR tools and techniques, and their practical implementation within organizations resistant to change.
- Excellent writing skills.
- Team player ready to focus on the customer.
Tools & Technologies
- MS Office Suite
- MS Visio
- MS Project
Salary Range: $75K – $85K based on experience