Salary: $12.44 – $17.58 Hourly
Location : Wichita, KS
Job Type: Part-time
Job Number: TECH SUPPORT INTERN
Department: Information Technology
Division: IT Administration
Opening Date: 09/12/2023
Closing Date: 10/3/2023 11:59 PM Central
Max Number of Applicants: 76
Distinguishing Features of Work
**THIS IS A PART-TIME 25 HOURS A WEEK POSITION**
This position assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Enters commands using a computer terminal and manages controls on computer and peripheral equipment. Monitors system(s) for failure or errors and responds by addressing issues or notifying a supervisor. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision though some ingenuity and flexibility is required. Performs a variety of tasks.
The days and hours for this position:Varies, Monday-Friday
Bargaining Unit: No Union Representation
****Posting may close at anytime once max number 25 of applicants has been reached.****
Examples of Work Performed
• Assists in developing standards and procedures for the use of PC and other office systems.
• Provides training for PC users.
• Responds to telephone inquiries and answers users’ questions.
• Develops solutions to problems arising from the operation of standard or custom software or hardware.
• Provides on-site PC support to end users.
• Provides assistance to all or a specific department in the use of standard or custom application software packages.
• Removes and installs computer equipment.
• Configures and tests computers and standard or custom application software.
• Keeps staff informed of any issues and fixes for Microsoft Office products.
• Assists in recognizing and developing record systems, communication systems and/or other process improvements.
• Completion of work assignments may require the operation of a vehicle.
• The examples are not intended to be all inclusive.
• Other duties may be assigned as needed.
Requirements of Work
• Knowledge of PC operating and configuration methods
• Working knowledge of current PC operating systems, including MS XP and MS XP Professional
• Knowledge of standard PC component configurations and ability to access, interpret and record information using standard MS Office applications
• Ability to train and advise users of MS Office or SharePoint applications and a department’s current operating system
• Ability to establish and maintain effective working relationships with associates, user departments and end users.
• Ability to use a computer for up to seven hours per day
• Ability to help users in person, over the telephone and/or by computer for at least seven hours per day
• Ability to lift and carry objects weighing up to 50 lbs.
• Ability to bend or stoop to file and retrieve documents from a filing cabinet for up to one hour per day
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to carry and respond to an after-hour pager on a rotational basis
• May require ability to acquire and maintain a valid Kansas driver’s license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Required Experience and Training
- Successful completion of high school or equivalent educational attainment is necessary.
- Must have knowledge and experience in the repair and maintenance of standard PC hardware.
- At least one (1) year of relevant technical support experience is preferred.
- Must be legally authorized to work in the United States without the need of a sponsorship.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and satisfactory evaluation of the results of a criminal record check.
(Last Updated 1/21/2015)
CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION – Most employees with less than five years’ employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Maximum accumulation is 30 work days.
2. HOLIDAYS – There are eleven paid holidays. One is a Personal Holiday granted after the first six months to be taken at the employee’s option as scheduled with the supervisor.
3. SICK LEAVE – Sick leave accrual begins at one-half day per month. After five years, it is one work day per month (no maximum). Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a “Well Day.” An additional “Well Day” can be earned following a year of perfect attendance.
4. HEALTH INSURANCE – Blue Cross and Blue Shield of Kandas provides two levels of medical and prescription plans. Both medical plan are PPOs that does not require selecting a physician or referrals for specialty care. Both medical plans include Vision benefits through Vision Service Plan. Pre-tax premium deduction is offered. The City contributes 80% of the premium, towards medical, Rx and vision premiums.
5. DENTAL INSURANCE – Two employee-paid Delta Dental plans are offered – Preferred and Traditional. DeltaPreferred requires using a dentist from a smaller network for a lower premium. Traditional allows use of any dentist, although benefits are higher using a dentist from the large Delta panel. Benefits under both plans are the same. Pre-tax premium deduction is offered.
6.LIFE INSURANCE – Low-cost term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is twice annual pay (Members of SEIU and Teamsters: maximum of $150,000; all non-represented employees: maximum of $400,000). Dependent coverage is available ($4,000) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through The Standard.
7.SUPPLEMENTAL LIFE – Additional employee-paid term life insurance is available from The Standard at low group rates. Participation in Basic Life is required. This plan is portable.
8. LONG-TERM DISABILITY INSURANCE – This employee-paid group disability plan from Lincoln Financial replaces a selected amount of pre-disability income for work- or non-work-related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – This employee-paid plan from The Standard offers coverage for accidental death and dismemberment in addition to that included in Basic Life.
10.RETIREMENT – The City offers two retirement plans – Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory – employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make pre-tax deductions for dependent care and unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Emergency Leave (for immediate family death)
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program
Injury Leave (on-job injury)
Direct Payroll Deposit
La Petite Discounted child care center 265-1037
01
The following validates my highest level of education:
- High School/GED
- Some College
- Associates Degree
- Vocational Degree or Certificate
- Bachelors Degree
- Masters Degree
- Doctorate/JD
02
Have you obtained, or plan to obtain, any IT related certificates or degrees? If yes, please list.
03
I have the following years of experience in technical support…
- 1 to 3 years’ experience
- 4 to 7 years’ experience
- 8+ years’ experience
- I do not have tech support experience.
04
My proficiency in maintaining and assisting in the use of Microsoft Office suite is at the following level….
- Beginner/Novice
- Intermediate
- Advanced
- Expert
- I do not have experience or proficiency in maintaining or assisting in the use of Microsoft Office Suite.
05
I have knowledge and experience in the repair and maintenance of standard PC hardware.
- Yes
- No
06
I understand this is a part-time position working up to 25 hours per week. I am willing and able to work this schedule.
- Yes
- No
07
I am legally authorized to work in the United States without sponsorship.
- Yes
- No
Required Question