Min Pay Rate $50000
Max Pay Rate $60000
We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Title: Tech Command Center Analyst
Summary: We are seeking a proactive and technically proficient Tech Command Center Analyst to monitor, analyze, triage, and resolve incidents across Aaron’s technology portfolio. In this hands-on role, you will be responsible for monitoring store networks, applications, websites, and cloud-hosted servers. The role involves performing system administration tasks, conducting root cause analysis, and creating documentation and runbooks. You will operate within a structured shift schedule, including weekends, holidays, and rotating shifts as needed.
Responsibilities:
- Monitor and maintain a wide range of networks and systems, including telecommunications circuits, SD-WAN, routers, switches, firewalls, servers, storage, backups, cloud-hosted servers, websites, and applications.
- Perform troubleshooting to identify and isolate issues, attempting resolution and escalating to the appropriate teams when necessary.
- Install operating systems, patches, and upgrades in on-premises and cloud environments.
- Configure, deploy, support, and maintain server infrastructure hardware.
- Configure, deploy, support, and maintain network infrastructure, including SD-WAN, firewall, switch, and WAP hardware.
- Serve as an escalation point for the Service Desk staff regarding store infrastructure and application issues, such as printers, POS systems, scanners, and workstations.
- Document all reported incidents, including timelines and details, in accordance with company policies and procedures.
- Develop and promote standard processes and procedures.
- Lead problem management and learning review processes as needed, facilitating communication across technology teams, and driving continuous improvement.
- Build and maintain knowledge of systems, networks, and technologies.
- Participate in a rotation for weekend coverage and provide 24/7 on-call support.
- Perform other assigned or requested duties.
Education & Experience:
- Bachelor’s degree in a technical discipline or equivalent practical experience.
- 1-2 years of experience in a Network Operations Center (NOC) environment.
- CompTIA A+, Network+, Server+, or similar certifications/courses.
- Ability to resolve network issues quickly and effectively.
- Troubleshooting experience with server hardware and Windows OS technologies.
- Familiarity with network topologies, including SD-WAN, firewalls, switching, and wireless access points.
- Knowledge and understanding of web-based technologies and services.
- Experience with Network Management System (NMS) tools preferred.
Required Skills and Competencies:
- Self-starter with a strong problem-solving ability.
- Process-oriented and highly organized.
- Excellent verbal and written communication skills.
- Demonstrates urgency and accountability in issue resolution.
- Ability to adapt and thrive in a fast-paced environment.
- Strong multitasking skills to handle multiple issues simultaneously.
- Motivated to identify and implement root cause long-term solutions.
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron’s is an Equal Opportunity Employer.#LI-Remote
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