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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
Responsible for maintaining systems and their associated operating systems for computer applications. Conduct analysis, create system specifications, develop, test, and implement operating systems. Utilizes existing or new technology in the automation of processes. Evaluate software packages and provides recommendations to management.
Responsibilities of this position include the following:
- Provide operational support of the Windows systems computing environment. Responsibilities include OS and application software installations and upgrades, system hardening, system patching, system AV/allow-listing administration, adding/deleting users and peripheral equipment, troubleshooting system and application issues. (50-75%)Assist in providing technical guidance for directing and monitoring information systems operations. Implement machine modifications to increase capacity of the system. Compile records and reports concerning production, machine malfunctioning, and maintenance. May advise on workflow plans, methods and procedures analysis. Analyze the results of monitoring the operating system(s) and recommends changes to improve processing and utilization. (10-20%)
- Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interface with the user community to understand their security needs and implements procedures to accommodate them. Conduct accurate evaluation of the level of security required. (5-10%)
- Monitor and respond to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
- Provide guidance and training for less experienced technicians.
- Provide documentation for the support of information technology processes and procedures.
- Assist in the research and implementation of system administration software and hardware.
- Develop programs to support application and system operations.
- Provide technical input to assist in development of project planning.
- Perform additional responsibilities as requested or assigned.
Requirements for this position include the following:
- Bachelor’s Degree in Information Systems, Computer Science, or related technical field; or equivalent work experience. (Typically 4 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of 2 years additional directly related technical experience is required.)
- Basic related experience in Windows operating systems support and analysis.
- Effective oral and written communication skills.
- Effective analytical and problem-solving skills.
- Ability to prioritize and handle multiple tasks and projects concurrently.
In addition to the above, the Analyst 2 requirements include:
- Three years related experience in Windows operating systems support and analysis.
Additional Information
Req Id: 111182
Company Code: ((compCode))
Primary Location: Portland/ Salt Lake City
Department: PacifiCorp Corporate
Schedule: FT
Personnel Subarea: Exempt
Hiring Range: $68,000 – $100,600
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp’s policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
All offers of employment are contingent upon the successful completion of a background check and drug screening.