Support Engineer II, MSF Exc Eng

The Mobile Shopping team is looking for a Support Engineer to join our team. We build the Amazon app for iOS and Android devices. We are a small team with a big impact: we own the systems that empower developers from across Amazon to deploy their features to a mobile audience.

Come be a part of the team that owns one of the most popular apps in the world. As a Support Engineer on the Mobile Shopping team, we need you to help support this growth and scale by diving deep into complicated technical problems and make improvements across the app. You will drive investments in engineering excellence by tracking defects to their root cause, ensuring they are routed to the correct owner and fixed promptly. You will design and implement new policies and processes that enable Amazon to move fast on mobile and deliver a quality app for customers.

You will work side-by-side with the world-class Amazon engineers who build the iOS and Android apps. You will fix bugs and take on coding tasks to build tools that help diagnose system issues and automate their resolution. You must be a passionate advocate for our customers as well as an effective collaborator with developers, product managers, and testers.

Key job responsibilities

Understand high-level technical aspects of existing systems and services

Provide support for incoming tickets, including extensive troubleshooting tasks

Building, testing, debugging, and publishing Android and iOS apps

Drive the creation of standard operating procedures and operational play-books.

Work on operations and maintenance driven coding projects

Work with development teams across Amazon to resolve issues

Work in an Agile/Scrum environment to deliver high quality software against aggressive schedules


  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems


  • 2+ years of technical support experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,300/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.

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