Job Description
Work-life balance does exist: Join the journey at BCD
Supervisor Operations(Remote)
Full time, US
In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
- Provide leadership to a team of travel consultants
- Collaborate with performance data to maximize the effectiveness of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
About you
- Extensive experience in the corporate travel management industry
- You have relevant supervising experience
- Advanced skills on GDS (preferably Amadeus)
- Strong critical thinking and problem-solving skills
- Proficient in Microsoft Office applications
- Ability to work10:30am-7:00pm CST shift
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCDTravel.
Your life at BCD
Workingat BCDmeansconnecting,collaboratingandcelebrating.You’llbe partofavirtual,dynamicand flexibleworkenvironmentthatfosters agoodwork-lifebalancesoyoucanfocus onwhatmakesyouhappy.Butdon’tjusttakeourwordfor it!Hearwhy people join BCD and more about the great perks ofLife at BCD.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $47559.00 and $65829.00 annually. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
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