Join us on our mission to create a completely new, 100% digital bank that truly serves customers’ best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch – and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $103,000.00 and $150,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the ‘patient capital’ necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
General Summary:
Think about the last time you logged into your banking application. Did you feel engaged or happy about the experience? Have you thought about ways you could make your bank experience better? We are looking for creative minds to help us reimagine banking. Experience Designers that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions. Although we are part of a larger organization our digital bank team is small, nimble, and fast-paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with user researchers, experience owners, product owners, and developers to drive a design process that works back from the customer.
Principal Duties and Responsibilities:
- Reinvent retail banking. We are building this bank from scratch which means we can leverage new technology and approaches to redefine banking. You will work closely with product, experience owners, research, and engineering to design user experiences across multiple financial features and elements, focusing on interaction design and customer experience. Constantly challenge the status quo.
- Put the customer first. Always look at it from the customer’s point of view. Every experience begins with empathy and empathy begins with listening. Understand them well enough to not only meet their needs but anticipate them.
Position Specifications:
- Education: College or university degree in experience design or related field, or equivalent experience
- 5+ years as a UX/UI Designer, Product Designer, Experience designer, or similar role
- Advanced knowledge in responsive web application design that gracefully balance customer needs, business goals, and technical restraints
- Experience utilizing modern web frameworks to develop reusable web components
- Available online portfolio displaying modern creative design techniques
- Experience working in an agile and collaborative team. Working directly with developers, product owners, designers, and broader stakeholders throughout the lifecycle of design implementation
- Advanced knowledge in Figma and Adobe Creative Cloud
- Advanced knowledge in Design Thinking methodologies
- Advanced knowledge in utilizing design systems and component libraries
- Working knowledge of WCAG Accessibility compliance design standards
- Understanding of latest design trends and industry best practices
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.