Who We Are:
Amazon Lab 126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab 126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The Amazon Devices Reverse Logistics (ADRL) organization operates out of 635K ft² Amazon and third-party facilities on four continents, with regional nodes in 10 countries, supporting customer warranty, returns, screening, grading, repair, and refurbishment for all Amazon, Ring, and Blink branded Hardware. The team’s vision is to power the circular economy by giving consumer electronic products another chance to be loved. To achieve this vision, the RL team’s mission is to delight consumer electronic customers worldwide by offering an OEM returns experience that delivers maximum margin recovery through flexible, world-class products & services.
Who You Are:
You love inventing on behalf of customers and collaborating with creators of many disciplines to deliver products and secure systems which enable a trustworthy, high quality customer experience to be delivered to millions of people. You are looking for a place to apply your technical and program management expertise, filling a critical role alongside mission-driven engineering, science, logistics, product, supply chain and UX teams. You know how to improve Supply Chain, Operations, and Logistics efficiency and scale by gathering high quality requirements, driving toward the right architectural outcomes, and by identifying, tracking and communicating the path to delivery within and across the organization. Always looking for ways for us to improve, you identify and create mechanisms which will help us raise the bar for our 3P Supplier and Amazon Return Operations.
Key job responsibilities
As a Sr. Technical Program Manager, you will possess a strong program management background, have demonstrated experience leading large cross-organizational projects which combine technology with Supply Chain execution in both outsourced and in-house operation.
In this role, you will propose and drive innovation to improve customer experience and operational efficiency worldwide across many stakeholders and teams – both internal and external to Amazon Devices and Services. You will collaborate with the product teams and suppliers, representing the full Reverse Supply Chain requirements to deliver the products with most efficient use of resources and organizational value.
This is an entrepreneurial environment and you must like to solve complex problems with competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will anticipate bottlenecks, provide escalation management, and make trade-offs, and balance all stakeholder needs. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. High judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA | Sunnyvale, CA, USA
BASIC QUALIFICATIONS
– 7+ years of working directly with engineering teams experience
– 5+ years of technical product or program management experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
– 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
– Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
– Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership
– Experience working in Supply Chain and with third party service provider partners.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.