SENIOR PROGRAM MANAGER EPMO
WHAT IS THE OPPORTUNITY?
The EPMO function is responsible for the management of major programs across the bank. This role leads the strategic programs across the Consumer, Commercial and Private Banking segments by driving strategy execution and organizational change management (OCM) programs. This position is responsible for the planning, implementation and successful delivery of one or more key programs (or a portfolio of programs), leading program and project teams that are each responsible for elements therein. This includes architecting program or project structures, plans to enable fulfillment an articulated business strategy and managing large program budgets. The EPMO Senior Program Manager will also need to be able to quickly assess the health of the portfolio and make recommendations to improve delivery capability. They will manage end-to-end complex cross-line of business impacting change initiatives in alignment with CNB’s Enterprise Change Management Framework. This includes all phases of program delivery from idea generation, business case development, planning, execution and transition to BAU. They will challenge/review program status in partnership with business and technology stakeholders to ensure sound risk and issue management throughout the project lifecycle. Program elements may include areas such as organization structure, processes, operational support and technology. Role will be instrumental in driving and tracking program activities, negotiating changes in plans and effective communication with all stakeholders and senior management. Success of program outcomes will be measured by the implementation and fulfillment of a strategy and realization of program’s defined benefits and results.
Finance Division
This is a great opportunity to grow your career with a stable and expanding organization as a member of City National’s Finance team. This group records, analyzes, reports and optimizes to maintain the bank’s financial health, while following principles and legislation to ensure we’re doing what’s right.
WHAT WILL YOU DO?
- Manages a portfolio of strategic initiatives and supporting program managers.
- Leads and facilitates high-level meetings for program plan requirements and develops schedules and milestone measurements.
- Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
- Develops root cause analysis and business case for proposed strategy, technology, staff and structure changes, including cost estimates
- Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
- Manages implementation of major technology programs including design, build, test, deployment and control phases in an agile methodology
- May include the direct management of process analysts and consultants
- The sharing of lessons learned and best practices with others throughout the organization when appropriate
- Build trusted advisor relationships with key stakeholders in lines/functions, be able to influence key stakeholders to steer project direction and meet project goals, champion DEI efforts in EPMO team
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor’s Degree
- Minimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions (e.g., account opening, client servicing, customer experience, compliance and risk management, etc.) – with deep subject matter expertise in consumer / commercial banking, wealth management and treasury management processes
- Minimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)
- Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.) or as an internal consultant supporting EVP/SVP level executives
Skills and Knowledge
- Extensive experience in consumer / commercial operating model evaluation and design
- Experience leading multiple transformations at regional or national banks
- Experience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment – particular emphasis on structured delivery, complex integration and testing, agile development or implementation
- Proven experience at sourcing staff and building high performance teams
- Excellent executive communication skills, presentation development and delivery
COMPENSATION
Starting base salary: $127,626 – $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled