Planned Parenthood Los Angeles is seeking an experienced Senior IT Infrastructure Manager with strong managerial and technical skills to work in our Los Angeles Headquarters. Under the direction of the VP of IT, the Senior IT Infrastructure Manager oversees the strategic design, build, and management of the Network and Server infrastructure for the organization. The Sr. IT Infrastructure Manager is responsible for managing, coaching and mentoring a team of dedicated engineers that implement and support the infrastructure that hosts all critical applications and systems for PPLA, as well as manages and leads the relationships with IT Managed Services Providers and vendors. This high-visibility, forward-thinking role works closely with senior PPLA leadership to future-proof the infrastructure by promoting, designing, and overseeing the implementation of a cloud-first, high-availability, secure blend of best-in-class technology solutions and Managed Services vendors and leading a high-performance Agile team of network and systems engineers.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Our Ideal Candidate will have the following qualifications:
- Bachelor’s Degree in Information Technology or equivalent work experience required.
- Certifications preferred: Microsoft Azure Administrator or higher, VCP6.5-DCV: VMware Certified Professional 6.5 or higher, CISSP or higher.
- Minimum of ten (10) years’ experience in IT and five (5) years of IT management experience required.
- Minimum of five (5) years’ experience designing & implementing MS Azure and Cloud solutions for Enterprise organization required.
- Minimum of five (5) years’ experience managing a team of 3 or more IT engineers.
- Minimum 5 years’ direct hands-on experience in Enterrpise firewall implementation and management.
- Minimum 10 years’ direct hands-on experience in server and storage technologies, Virtualization technologies, the interconnectivity of LAN/WAN/SAN systems and server platforms, including configuration and troubleshooting.
- Experience with Citrix, VPNs, and DR platforms, i.e., Veeam, Backup Exec required.
- Knowledge of system monitoring tools and commands to ensure quick resolution to issues.
- Understanding the information security implications of technology solutions and undertaking proactive measures to ensure compliance with the Information Security policies and processes.
About the position:
- Hiring Range: $125,000 – 150,000 annually (Exempt)
- Partners closely with Senior IT leadership to design, communicate, and promote a secure, cloud-first technology infrastructure and roadmap.
- Leads the technical implementation and rollout of the IT roadmap for the organization.
- Builds, leads, and manages a team of high-performance network & systems engineers.
- Defines, implements, and enforces PPLA’s Change and Configuration Management policies and practices.
- Ensures high-availability of the enterprise technology infrastructure stack: 1) Virtual/physical server environment (Windows Server, AD, VMware, Azure, SaaS systems); 2) Headquarters and Disaster Recovery infrastructures; 3) Business networks (wired & wireless) and ISP circuits; 4) Microsoft 365 / Exchange Hybrid; 5) VOIP (Cisco Unified Communications Manager & SaaS-based cloud phone systems such as 8×8)
- Serves as a point-of-contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation, and troubleshooting.
- Conducts routine hardware/software/SaaS/Cloud audits of systems to ensure compliance with standard & security policies, configurations, and up-to-date patching.
- Manages the portfolio of On-Prem and Cloud/Hybrid systems licensing, usage, and compliance for all back-end infrastructure systems including hardware, software, and Cloud utilization.
- Performs software installation and upgrades, including regularly patching.
- Creates and maintains real-time documentation for operating system hardware/software and user IDs, access codes, passwords.
- Manages network monitoring, log management for network, servers, WAPs, and firewalls for connectivity and security. Execute incident response procedures as needed.
- Develops and promotes standard operating procedures. Execute the change management process for networks and systems.
- Serves as the technical subject matter expert of the IT infrastructure.
- Plans and implements systems and network integrations, as needed.
- Proactively monitors computing platforms for performance issues, and responds within strict time frames and escalates incidents according to incident handling policies and protocols.
- Demonstrates and practices defined testing for all changes in the production environment.
- Provides guidance, documentation, and appropriate training to PPLA technical and other employees.
- Creates the required design and support documentation for infrastructure projects, systems builds, processes, and changes.
- Manages planning for resource availability, capacity and scalability of all hardware, software, Cloud, and network and communication systems.
- Plans, coordinates, implements, and supports the company’s information technology cyber security program and architecture.
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 3% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.