Summary:
This position is responsible for providing ongoing support to the Department of Transportation (DOT) Compliance Manager as it relates to the proper handling of DOT cases/inquiries.
Visa Sponsorship Available:
No
Minimum Requirements:
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:
High School Diploma/GED
Education Details:
High School Diploma or equivalent; College Degree preferred
Years of Experience:
Minimum two (2) years previous Customer Care/relations experience, preferably in the airline industry
Preferred Requirements:
• Excellent reading and writing skills
• Must be at least 18 years of age
Must possess a valid driver’s license
• Able to attend required training
• Computer proficient; MS Office products
• Proper telephone etiquette
• Schedule flexibility; able to work any day as business demands to ensure regulatory compliance
• The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Job Duties:
• Investigate, research, and analyze DOT inquiries which may include obtaining statements, itineraries and reports from relevant parties in order to produce the most thorough response
• Drafts written responses in a timely manner to DOT ensuring Allegiant is within regulatory compliance
• Record, track and asses DOT inquiries, including complaints related to the ACAA (part 382), according to Allegiant Air policies and procedures while ensuring regulatory compliance
• Provides ongoing support to the Manager of DOT Compliance
• Coordinate, provide training, and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues
• Provides support for schedule change functions
• Able to assist with employee education in areas of opportunity found throughout Allegiant for the purpose of reducing DOT inquires and continued process improvements
• Other duties as assigned
Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement:
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
$37,500 – $42,000 a year
Annual Salary Range: $37,500-$42,000
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time