Channel Systems Senior Business Analyst

Remote Work: Yes


At Zebra, we extend the edge of possibility by shaping the future of work on the front line-reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence-delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we’ve only begun to define the edge of what’s possible-for our people, our customers, and the world.

As a Channel SystemsSenior Business Analyst, you will be responsible for the planning, development, and implementation of projects within the Channels organization. The role will require individuals to translate business problems into detailed Process Flows, Business Requirements, User Experience, and Functional Design along with supporting the project implementations from concept to adoption in the project cycle.

The role will work closely with cross function teams including sales, channels, marketing, finance, and sales operations to ensure an integrated experience is provided to our customers.

The position is open to a remote U.S. based employee, based in either the Eastern (EST) or Central Time Zone (CST).


  • Manage a portfolio of projects within a work-stream
  • Define and own the business requirements, design, user stories and business processes for projects for sales and partners
  • Manage the Dev Ops enhancement process
  • Works directly with Regional and Global Channel Operations to understand their business needs and translate those into user stories
  • Serves as the liaison between business users and IT
  • Works with a diverse group of people including management, SMEs, and developers
  • Ability to understand both business and technical concepts
  • Participates in stand ups, retrospectives, demos, and sprints
  • Writes clear, concise, and informative release notes
  • Manages the PRM backlog to ensure the stories are refined and meet the definition of done
  • Manage and own the implementation of projects and Dev Ops enhancements from Concept to Post Go Live Support that are assigned to you
  • Develop training material, provide training, and drive adoption for projects implemented
  • Research and recommend innovative ways to drive productivity to our external partners and internal sales operations teams
  • Identify Productivity gaps within the channel tools and drive resolutions
  • Define communication and change management plans for projects
  • Create system mocks up to show the art of the possible in the technology
  • Leads in analyzing complex business problems that needs to be solved with automated systems
  • Manages expertise in identifying, evaluating, designing and developing systems and procedures that are cost effective and meet user requirements
  • Manages to develop integrations, converts data, and configures system settings and options; executes unit, integration and acceptance testing; and manages to create specifications for systems to meet business requirements
  • Formulates development to provide expertise consultation to users in the area of automated systems
  • Partners with cross-functional linked teams to address business or systems issues.


Required Education:

  • Bachelor’s Degree required. Advanced Degree preferred

Required Experience:

  • 8-12 years of overall experience
  • 3-5 years in a Business Analyst role
  • Experience in a company that sells its products via external distributors and partners
  • Business Process Mapping and Business Analyst Experience
  • Understanding of the PRM and connected channels tools eco-systems
  • Strong Analytical Skills and problem-solving skills
  • Able to work independently as well as collaboratively both within the department and across departments
  • Excellent communication and presentation skills
  • Possesses strong organization skills

Preferred Experience:

  • Strong communication skills to effectively work with others
  • Demonstrated ability to solve end user issues
  • Advanced technical experience
  • Ability to mentor team members
  • Managing complex issues and applying root cause analysis
  • Expert knowledge of applicable IT systems/applications
  • Ability to implement new systems and tools
  • Experience managing IT documentation processes
  • Advanced demonstration of project managing IT solutions
  • Manages in a fast-paced, high growth, rapidly changing environment
  • Demonstrated ability to identify and implement process improvements

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:

Conoce sus Derechos:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 101600.00 – USD 152400.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

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