Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary
As a Contact/Call Center Representative, you will be the first point of contact for our customers, providing them with outstanding service through inbound calls, chats, and other communication channels. In this role, you will also handle administrative tasks, emails, and voicemails to ensure our customers’ needs are met.
Working for Epic Mountain Express gives you access to the phenomenal mountain towns and perks that come with being a Vail Resorts employee such as a free ski pass, discounted lodging at Vail Resorts properties, and discounts on retail items and dining. Epic Mountain Express employees also get free or discounted shuttle rides for themselves, friends, and family. Come join our team of incredible people with a passion for customer service and a commitment to ensuring all our Colorado Resorts offer.
For over 40 years, Epic Mountain Express, formerly Colorado Mountain Express, has set the standard in ground transportation, offering a variety of services and flexible options for guests traveling to Colorado’s resort areas.
Job Specifications
- Outlet: Edwards, CO
- Skill Level: Entry
- Expected Pay Range: $20.00 – $22.76 / hour
- Shift Availability: Full time and Part Time
Job Responsibilities:
Handle inbound calls, chats, and other communication channels professionally and efficiently.
• Assist customers with transportation inquiries, issues, and requests, providing accurate information and services.
• Understand EME Products and Services so you can effectively provide guests options that will meet their transportation needs
• Respond to customer emails and voicemails in a timely and helpful manner.
• Perform administrative tasks related to customer support as needed.
• Interface with internal departments including dispatch, operations and Group Sales Representatives.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with team members to ensure seamless customer experiences.
Job Requirements
• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a friendly and empathetic attitude.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and software.
• Prior customer service or call center experience is a plus but not required.
• Flexibility to work a varied schedule, including evenings and weekends:
The expected pay range is $20.00 – $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 498248
Reference Date: 09/28/2023
Job Code Function: Driving