Shop Operations Program Manager


Description – External

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

The salary for this position is $68,940- $86,460dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Salary and benefits information is being included in this job posting in accordance with Californiastate law.

Key Responsibilities:

Responsible for processes and projects across all internal component and engine shops. Responsible for leading the standardization of processes across shop operations and locations. Work cross-departmentally on new equipment/facilities projects, including equipment installation, new process implementation, and new/upgraded capabilities.

  • Internal shop process standardization
  • New process development and implementation
  • Project coordination for equipment/facility improvements
  • Act as liaison between the Engine and Components department and support organizations
  • Tech Ops shop transition
  • Manage Engine and Components Operations internal projects


United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed:

  • Bachelor’s degree or 4 years of relevant work experience
  • Engineering, Aviation or related discipline
  • Three years management experience in a manufacturing, operations, production, or maintenance environment
  • Understanding of shop floor production control
  • Knowledge of aircraft maintenance operations and maintenance programs
  • Strong business acumen with the ability to partner effectively across various disciplines
  • Strong technical communication skills
  • Strong interpersonal, verbal and presentation skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack:

  • Five years’ experience in a manufacturing, operations, production, or maintenance environment
  • Experience leading projects
  • Demonstrated experience leading and implementing change via practical problem solving or continuous improvement
  • Certified project manager
  • Lean Six Sigma Green/Black Belt certification
  • A&P license

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

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