Senior Project Manager, TechOps/IT Infrastructure

Citeline, is part of the Norstella group of Pharma information solutions, is one of the world’s leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what’s new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

The Role

Have you wondered how lifesaving drugs and therapies are created, tested, marketed and made available to patients in need? Have you wondered how clinical trials are conducted at a global scale? How governments and health authorities regulate various organizations participating in this marketplace? Have you wondered how those companies and insurance providers price a certain drug, and how a care provider determines the right treatment for a given patient? If yes, Norstella could the next step in your career.


  • Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks, reporting deviations & escalations to the appropriate program manager.
  • Develop and maintain partnerships with third-party resources, including vendors and researchers.
  • Assign and monitor resources to ensure project efficiency and maximize deliverables.
  • Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
  • Create and manage a project plan, capturing key milestones, deliverables, dependencies, and scope changes.
  • Motivate and empower the team to meet objectives, and task deadlines, ensuring project team members understand their responsibility area.
  • Drive cross-functional collaboration across stakeholders within the scope of the project
  • Oversee multiple project teams to ensure the outputs are delivered as per the project plan and that the project has a continued business justification throughout its entire life cycle.
  • Collaborate with relevant stakeholders to forecasts costs and timeframes.
  • Work with the technology and delivery teams to organize and compile project estimates as relevant.
  • Create corresponding cost models that can be used to track and monitor actual project spend to date, monitoring financial risk.
  • Follow best-practice guidance from PMO.
  • Ensure clear understanding of project requirements through transparent communication and effective change management.
  • Facilitate the production of any key project governance documentation e.g., business cases, funding requests, progress reports, end project report, risk register (RAID log), lesson learned log and project team action plans.
  • Identify key project phase changes where decision points are required.
  • Schedule and facilitate project progress meetings.
  • Ensure project team follow ways of working e.g., utilizing project document repository, escalation paths, ways of working


  • At least 5 years’ experience of technical project management in Agile methodology
  • Experience of working across multiple senior stakeholders both internal and external.
  • Work effectively in a matrix organization structure with significant emphasis on collaboration, influence and persuasion.
  • Experience in the delivery of end-to-end business transformation.
  • Experience in large scale project delivery, that are cross organizational and multiyear in delivery.
  • Experience in managing the expectations of executives and senior management.
  • Effective at delivering at pace and are proactive in seeking progress updates.
  • Ability to show great leadership, and bring people together to make improvements even in areas you don’t own.
  • Structured and thorough approach with good attention to detail
  • Project Management qualification such as Agile, APM (PMQ), PRINCE2, PMBOK
  • Strong user of Microsoft suite of applications (Jira, Confluence, Excel, PowerPoint, Project, Visio) and Atlassian.
  • Ability to effectively communicate technical information and updates to non-technical teams.
  • Confident in reporting to senior management level.
  • Confident to ask relevant and probing questions of key stakeholders.
  • Previous budget holder responsibilities


The expected base salary for this position ranges from $100,000 to $120,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

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