What you’ll do at
Position Summary…
What you’ll do…
If you want to position yourself in a highly impactful team that will help drive growth in key business areas for Walmart Fulfillment Services, this is the right team for you.
The Senior Manager I, Advanced Analytics is a tactical role that will add value through strategic insights to help drive the improvement of the WFS platform as well as the WFS seller experience. In this role you will focus on executing the Voice of Seller roadmap, and among other things, bring visibility to seller experience on the platform by analyzing indicative patterns in quantitative and qualitative data collected through seller research, chatbots and seller support emails. You will also help connect the seller performance to key seller feedback by applying the right data science techniques and building visualizations to develop data driven recommendations.
The right candidate must be able to thrive and succeed in a startup environment. This role is built for a creative problem solver with strong analytics, data modeling skills, along with a program management and consulting mindset. Communication and data storytelling will also be a crucial part of this role as you will work with Senior Leadership and cross functional stakeholders. This role is remote, so ability to proactively communicate and collaborate by building digital stakeholder relationships is key for success.
Here are some ways this role drives value and growth in the WFS organization:
- Business Partnerships: Consults with WFS senior leadership/ business partners (e.g., VP/Sr. Directors/Directors) to understand goals/functional objectives, understand and identify key business issues and formulate ideas to mitigate current and future business challenges/issues; confirms functional research objectives and oversees development of tactical research plans. Manages the creation of and presents actionable recommendations to Sr. Directors/Directors to contribute to business results. Serves as a subject matter expert to the business on market insights.
- Qualitative and Quantitative Research: Manages the development and application of research methodologies to address advanced business and technical problems and support data-driven decision making.
- Insights Identification: Reviews information from multiple sources, and organizes research and analytical findings to present clear, actionable solutions to strategic business issues. Crafts key insights and messages in reports/executive presentations, translating findings and preliminary recommendations into actionable plans in a clear, compelling manner for non-technical audiences and senior leadership.
- Problem Solving Approach and Data Identification: Reviews proposed research hypotheses with a view towards investigating unrecognized business issues. Reviews and advises on most efficient and appropriate research methodology (e.g., primary vs secondary research, advanced analytics, predictive analytics). Defines tactical methods and procedures to identify, collect and collate learning from Seller interviews and survey.
- Collaboration: Collaborates with functional leadership and cross-functional teams (e.g., other Customer Insights & Strategy teams, Marketing Sciences, Merchandising) to develop consultative solutions for multiple small-to-medium projects. Interacts on a daily basis, and collaborates with external business partners and vendors.
- Drives the execution of multiple business plans and Voice of Seller roadmap by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
You’ll sweep us off our feet if…
- You are a creative problem solver: You are someone who can operate with minimal direction once you get settled in. Constantly monitoring the business and identifying opportunities and proposing solutions. You will ask the right questions and think about how to creatively solve the problem with limited resources available. Knowing when to trade off long term outlook for short term wins and vice versa as well as prioritizing speed over perfection to enable business decisions.
- You are comfortable with model development: W ith super strong analytics / data science background and a deep understanding of retail analytics, you will build and manage parts of the development and implementation of supervised and unsupervised learning algorithms (regressions, clustering, text analytics etc.) to devise analytical solutions to business problem. Focusing on cross functional projects within a business area to help drive proof of concept / prototype, implement algorithms, and track and improve performance through continuous improvements.
- You love data storytelling: You can tease through data to identify trends and patterns and h elp prepare and deliver simple yet compelling data driven insights to communicate analytical stories to cross-functional partners (e.g., business operations, product) to gain buy-in and be able to represent key visual trends through reporting in tableau or looker.
- You are a champion collaborator : You help identify use cases through cross-functional collaborations across the organization and influence partners through strategic insights (e.g., seller support, supply chain operation, inventory management). You partner with senior leadership to develop and drive data driven strategies and drive your roadmap based on current and future needs of stakeholders.
- You have a background in Consumer or B2B research (not a requirement)
You’ll make an impact by:
- Developing an expert understanding of our sellers’ needs – Collaborate on various research projects crafted to help better understand seller needs, pain points on our platform and to answer actionable and high impact business questions
- Analyzing data and finding insights – Craft, analyze, and present seller behavior metrics across the lifecycle, such as acquisition conversion, onboarding churn, new seller productivity, retention and program adoption metrics.
- Driving a “seller obsessed” culture within Walmart – Be the “voice of the seller”. Uncover impactful insights from research and translate them into strategic recommendations to influence key business decisions. Clearly communication opportunities across Walmart teams to enable our ability to deploy a best-in-class platform, service and offerings
- Innovate and scale our feedback collection process – Optimize and build mechanisms to understand and test seller sentiment through multiple channels (e.g., surveys, in-app feedback, transactional feedback, social networks. etc), leveraging data science/ML to efficiently extract learnings at scale.
- Collaborating with Product, Engineering, Business leaders – Take an ownership mindset and strategically thought partner with product, tech and business teams to advise and consult on seller priorities and inform our roadmaps
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Walmart
Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $128,000.00-$192,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
– Regional Pay Zone (RPZ) (based on location)
– Stock equity incentives
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 3 years’ experience in data analytics or related field OR 5 years’
experience in data analytics or related field.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Certificate in business analytics, data mining, or statistical analysis, Statistical programming languages (for example, SAS, R)
Masters: Business Administration, Masters: Information Systems, Masters: Statistics
Primary Location… 950 ELM AVE, SAN BRUNO, CA 94066-3047, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
“The people you work with are ready to help without hesitation to make sure you succeed, it’s just part of the culture.” – Shelby, Project Analyst
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