About us
Paramount Streaming, a division of Paramount Global, oversees the company’s streaming technology and is comprised of world-renowned direct-to-consumer services across free, premium and pay, including Pluto TV, the leading free streaming television service in America with 250+ live and original channels, and Paramount+, a subscription service that combines breaking news, live sports, and premium entertainment.
Who we are looking for
Are you an efficient communicator, leader and excellent problem solver? This may be the role for you! We are seeking a Senior Knowledge Specialist to serve as a relationship manager with key departments within Paramount and ensure critical knowledge is optimally collected and disseminated.
You will consult and propose solutions for knowledge creators and consumers and be responsible for supporting Knowledge Management (KM) processes and strategy across Paramount Streaming. You will act as an agent of change, assertive and proactive in anticipating situations requiring partnership, negotiation and change management. This position will help implement the organization and revision of our technical (Engineering, Architecture), as well as content and practices; help set standards and processes for knowledge creation and maintenance; identify techniques and standard processes to facilitate knowledge transfer; and evaluate all areas of our KM methodologies for effectiveness and efficiency.
Day to day
- Proactively engage with partners and users to identify, prioritize, complete and communicate process changes and platform functionality that improves efficiency and effectiveness
- Be passionate about metrics by defining reporting requirements for KM impact on employee engagement, efficiency and experience
- Work closely with content owners to ensure they know and use our processes, tools and their features effectively
- Work with development teams on employee portals to Virtual Assistant, Machine Learning, Enterprise Search to explore new technology and functionality and provide recommendations to leadership regarding strategic roadmap planning for Knowledge Management.
Required Qualifications
- Bachelor’s degree or equivalent experience
- +5 years of technical communication, knowledge management work, project management, or business analysis
- Excellent writing, analytical, problem solving and research skills
- Ability to work independently and lead teams on projects communicate and influence large groups and at varying levels within the organization
- Knowledge management, community and self-service processes and technologies
Preferred Qualifications
- Technical literacy and engineering team experience
- Data-driven with dedication to drive customer engagement towards business outcome and value realization
- Agile and Lean methodologies experience
Pluto TV, a Paramount Global company, is the leading free streaming television service in America, delivering 250+ live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. Pluto TV is available on all mobile, web and connected TV streaming devices and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, Pluto TV has offices in New York, Silicon Valley, Chicago and Berlin.
ADDITIONAL INFORMATION
Hiring Salary Range: $67,000.00 – 95,000.00.
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.
https://www.paramount.com/careers/benefits
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City