IMPORTANT NOTE:
CANDIDATES WITH A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division has over 500 staff and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. The division is responsible for the oversight of all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Payment Operations is responsible for the processing of payments for property taxes and property related charges for other City agencies, business taxes and excise taxes. The Division is responsible for communicating amounts due, maintaining quality control of Department records and delivering quality customer service to individuals seeking information on making payments or receiving refunds, performs account adjustments and responds to inquiries from the public relating to refunds.
The Department of Finance’s Refunds Unit is responsible for processing refunds for credits resulting from the following: business, excise, and 1127 taxes; property taxes and related charges; and parking summons violations charges. In addition, the group performs account adjustments, processes credit card inquiries/chargeback claims, processes REAP claims, and responds to inquiries from the public relating to refunds.
The Refunds Unit is currently seeking a highly motivated, highly organized, and detail-oriented individual to serve in the Check Processing and Administration Group of the unit. Specific duties for this position may include the following but are not limited to:
• Entering refund vouchers and CREs into the city’s Financial Management System (FMS).
• Assisting the unit’s accountant to prepare monthly and annual bank reconciliation documents.
• Processing ACH refunds in the JP Morgan Access System.
• Processing Land Record and other manual refunds in the Business Tax System (BTS).
• Processing stop payment requests and replacement checks in the relevant DOF systems.
• Monitoring the unit’s Check Processing email box on a rotating basis or as directed by management.
• Entering chargeback reversals into the CityPay Research tool or in PayPoint.
• Responding to web notices in BTS.
• Handling administrative functions, including ordering supplies and maintaining office equipment.
• Preparing reports as directed by unit management.
• Assisting management with 311 cases, special projects, and new initiatives.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Preferred Skills
• Excellent verbal and written communication skills.
• Strong research and analytical skills.
• Demonstrated ability to work independently and ability to multi-task in a fast-paced, team-oriented environment.
• Proficiency in Microsoft applications, including Word, Excel, and Outlook.
• Experience with FMS, BTS, PTS, STARS, PayPoint and CityPay Research Tool a plus.
• Experience with bank reconciliation a plus.
To Apply
Click the “Apply Now” button.
While we appreciate every applicant’s interest, only those under consideration will be contacted.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Unless otherwise indicated, all positions require a five-day workweek.
Work Location
59 Maiden Lane, New York, NY
(Current location but could be subject to change)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
08/09/2023
POST UNTIL
09/08/2023
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.