Senior Business Operations Manager

Cloud Operations + Innovation (CO+I) is seeking a Senior Business Operations Manager to support the Vice President of Core Operations Functions (COF). CO+I is responsible for designing, building, leasing, and operating Microsoft’s global datacenter fleet and is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft’s cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. Within CO+I, COF is responsible for CO+I End-2-End datacenter delivery and strategic
program management, sustainability, learning & development, environmental health & safety, and, physical security, risk management, assurance, resilience, and compliance for our Cloud Infrastructure.

As we continue to deliver against our aggressive customer commitments, we are looking for a Senior Business Operations Manager, who will report to the Vice President of COF. This individual will work seamlessly with the leadership team to manage business operations through clear and durable rhythms of business. They will drive execution against organizational initiatives, ensuring accountability across the LT and our partner teams and enable flawless organizational execution. The ideal candidate will have a blend of strategy, planning, business management, communications, and program management skills to successfully support the VP. This is a unique opportunity to help enable Microsoft to deliver secure, sustainable and reliable cloud infrastructure to our global customers.


  • Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the
    broader organization.
  • Drives the architecting, developing, and executing the rhythm of business (ROB).
  • Works with senior leaders to drive outcomes. Provides direction for identifying and determining objectives to execute which are in alignment with the goals of the organization.
  • Drives business review cadence. Ensures adherence to privacy and compliance.
    Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft’s best interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.
  • Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Sets best practices for strategy leveraging consolidated information, advocating for business cases, and presents cases to leader and business partners. Leads and oversees processes to ensure alignment across groups. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets and adjusts targets if necessary.
  • Leverages knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Works in partnership with Finance to approve budgets. Develops forecasting plans in partnership with the leadership team. Oversees the development of metrics for budgeting and forecasting. Identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts. Works with Procurement team to coordinate future resources.
  • Collaborates with leaders regarding resource management planning.
  • Ensures that the leader is aligned on the headcount strategy Maximizing/ Extending the Leader
  • Leverages relationships to influence and advise on strategic decisions, content, and/or expertise.
  • Leverages key partnerships to drive the agenda for the leadership team and ensure follow up.
  • Manages and builds relationships with senior leaders and executive internal leaders. May interact with a broader array of high-level partners. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan.
  • Leverages knowledge of the leader’s goals and business approach to ensure business activities are aligned with the leader’s objectives. Supports the leader in one or more key business management areas (e.g., setting key goals, priorities, and definitions; team culture and health; communications, budget/finance; industry/specific business knowledge). Synthesizes information into insights that inform business decisions, leveraging expertise to influence the leader and leadership team.
  • Leverages people management/influence expertise to as sist leader with people management as needed. Lands organizational changes (e.g., employee data management, skilling plans, landing quota).

Organizational Health

  • Monitors team/organization health and supports the leader in responding to team culture issues, as well as leading culture initatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so.
  • Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates.
  • Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization.
  • Capitalizes on team strengths and identifies development areas.

Special Projects/Programs and Initiatives

  • Drives cross-team projects as needed to meet the changing business environment and manage complex business needs.
  • Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands -on coordination across multiple functional disciplines and business organizations.

Specialty Responsibilities

  • Leads executive-level communication with a variety of internal audiences. Optimizes the manager’s time by organizing the daily communications of the leader; performs triage and ghostwriting on behalf of the leader to expedite leader’s time responding to emails.
  • Develops presentations and messaging related to the team’s mission and key projects.
  • May perform executive-level communication with a variety of audiences.
  • Ensures alignment with business priorities. Proactively seeks out relevant content to communicate to the organization.
  • Designs and oversees the creation of foundational and storytelling content within the organization and may do so within the industry.
  • Uses understanding of audience needs to ensure the optimal use of leaders’ time. Synthesizes findings within workstream and identifies links to broader strategic efforts for content and external facing thought leadership. Provides direction for criteria used to break down complex information into actionable steps for audience; organizes executive visits,
    including global events with customers. Carries out related reporting and exception management as required.
  • Drives accountability for the team and organization in executing core business activities.
  • Reviews performance, commitments, execution, and leverages stakeholders to achieve results.
  • Serves as a point of contact while understanding the business status and industry trends. Oversees corporate governance and performance management by providing insight and guidance into prioritizing performance metrics, defining and monitoring forward-looking key performance indicators (KPIs), communicating to senior leadership on progress, and evangelizing processes from the top levels of the company. Demonstrates achieved implementation and high-impact business value (e.g., executive-level recognition) for partners and the company. Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization.

Required Qualifications

  • Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
    • OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

  • Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management,
    Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business -related roles
    • OR Master’s Degree in relevant field (e.g., Liberal Arts, Business Administration,
      Management, Computer Science) AND 5+ years experience in financial management,
      business planning, operations management, strategy, project management, human
      resources, or business-related role.
    • OR equivalent experience

Business Management IC5 – The typical base pay range for this role across the U.S. is USD $112,200 – $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $142,200 – $213,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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