The Microsoft Strategic Missions and Technologies (SMT) division focuses on next-generation technology solutions, including specialized teams empowering telecommunications providers; engineering teams who are helping to carry out challenging missions and connecting the cloud to satellites in space; worldwide research teams leading the way to scalable, accessible quantum computing; and the key technology partner to the U.S. Federal government for achieving their diverse organizations’ missions through digital transformation.
The SMT Growth Innovation and Strategy (GIS) team led by SMT Chief Operating Officer is responsible for delivering inspirational experiences, visionary thought leadership, high value scenarios, sales/marketing programs and operations that will lead to new business categories and revenue streams for Microsoft.
The Growth Operations team within SMT Growth Innovation and Strategy is chartered with providing best in class customer experiences, growth strategies, and revenue acceleration through cutting edge sales and marketing operations, demand generation, data insights, and scalable tools. This role is part of Sales enablement and customer experiences team.
This role is expected to improve Sales, marketing and product experiences, efficiency, sales productivity, and process compliance by means of consulting with the sales excellence teams across SMT business units to implement best processes for sales enablement, voice of the customer and customer and partner experiences. They will partner with growth strategy leadership, product management, field sales excellence, sales leaders, and business stakeholders to:
- Drive voice of the customer – Working with sales, marketing, services and partner teams, build strategies and execute to collect, analyze and summarize (with best in the industry tool sets) customer feedback and signals. Provide and implement these insights into Product roadmaps, sales, marketing and services strategies.
- Customer and Partner Experience (CPE) – Working with corporate marketing and sales teams, conduct customer surveys and feedback sessions to build CPE insights and indices, and provide them to product, marketing and sales teams to develop strategies and to help in decision making.
- Readiness – Implement frameworks and processes designed to assess business and channel readiness to scale products and services to drive business growth including emerging technologies, and working with sales, marketing and partner teams.
By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.
Qualifications:
Required/Minimum Qualifications:
- Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in Sales enablement, Voice of the Customer, Business Planning, Sales Excellence and/or Finance
- OR equivalent experience.
- 6+ years of experience leading sales or marketing operations and/or excellence teams within a corporate organization.
- 6+ years of experience in driving large business processes, building tools, and in change management.
Other Qualifications:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local U.S. government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Additional/Preferred Qualifications:
- Functional (Partner, Services, Sales, Marketing) knowledge
- Technology industry experience
- Change management experience
- People and organizational leadership
- Process improvement and quality management experience (Six Sigma, etc.)
- Enterprise sales operations experience is preferred.
- Occasional travel may be required
Business Program Management IC6 – The typical base pay range for this role across the U.S. is USD $124,800 – $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 – $292,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
Outcomes
- Improved revenue and customer experience through well-developed Voice of the customer collection strategies, tool sets and signals provided to SMT businesses.
- Shorten go to marketing for new features, products and SKUs ( Stock Keeping Units) with proactive and programmatic approach to sales, partner, marketing and sales enablement
- Improved product experience and customer satisfaction through CPE surveys and inclusion into Microsoft products and engineering practices
In general, this role spends about 40% of the time in business insights and reporting, 30% of the time in driving business planning, sales process enablement and execution, 20% of the time coaching sales top executives and leaders with whitespace and opportunities and 10% in learning and development.