Service Desk Technical Support Analyst


Are you‘bread’for success?

Come make$dough$with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

  • Competitive Wages – $21.00 – $26.00 per hour
  • Comprehensive Healthcare
    • 100% employer paid medical, vision and dental benefits for employee and qualifying dependents
  • Growth and Development Opportunities
  • Generous Holiday and Vacation
  • Pension and Retirement funds
  • Discount Franz Products

We are seeking a Service Desk Technical Support Analystto join our hard working and fast-paced team. TheService Desk Technical Support Analystwill provide troubleshooting and support of both customer and in-house applications.

Primary Duties and Responsibilities:

  • Ability to provide telephone support and customer service, interacting with customers, end-users using various modes of communication including remote connections, phone systems, internet (as examples)
  • Ability to manage multiple priorities and follow through on projects to completion.
  • Ability to work independently to resolve problems.
  • Accurately process and record call transactions using a computer and designated tracking software
  • Diagnose, resolve and escalate technical hardware and software issues per Systems specifications
  • Follow standard processes and procedures;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Stay current with system information, changes and updates
  • Other duties as assigned.

We are looking to fill a day-shift positions with split days off, this position will work:

8:00am – 5:00pm Monday, Tuesday, Thursday, Friday in the office and Saturday working from home (Wednesdayand Sundayoff).

Minimum Requirements

  • Must have a high school education or GED.
  • Two years applicable Customer Service or Help Desk experience preferred with support ticket tracking system.
  • Must speak clearly and concisely, have excellent written, oral, interpersonal, and analytical skills.
  • Must have a sense of urgency be self-motivated and maintain a high level of confidentiality.
  • Adhere to and follow the Company’s Core Values.
  • Must have a positive attitude and work well in a team environment.
  • Knowledge of relevant software computer applications and equipment
  • Must be proficient and have strong computer knowledge of Microsoft Office Suite and Microsoft operating systems. Exposure to Office 365/Microsoft products and Apple products is preferred.
  • Must be proficient in supporting Mobile devices including cellphones, tablets, Laptops.
  • Exposure to ERP systems preferred (especially direct experience with Microsoft Navision).
  • Exposure to Citrix environment highly desired.
  • Conditions:
  • Must be able to sit for long periods of time
  • Position requires use of headset/microphone

Franz Bakery is anEqual Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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