Residential Associate

Job Details

Job Location
Home Sweet Home Ministries – Bloomington, IL

Position Type
Full Time

Education Level
Not Specified

Salary Range
$17.00 – $17.00 Hourly

Travel Percentage

Job Shift

Job Category
Nonprofit – Social Services


For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christs love for the hungry, homeless, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christs love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need providing shelter, food, case management, as well as programs including Bridge for Hope, Rapid Rehousing, and our Bread for Life Co-Op.

Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christs love to those caught in the storm by joining our dedicated team as a Residential Assistant. In this role, you will coordinate residential care for homeless men, women, and children who are staying at Home Sweet Home Ministries while demonstrating hospitality, positivity, and promoting an environment welcoming to life transformation. Also, you will serve as an ambassador to the community and provide care and resources to non-residential clients who may connect with Home Sweet Home Ministries for services.

Full-time employees are offered a comprehensive benefits package that includes:

  • medical, dental, vision, LTD, and life insurance
  • 403(b) retirement plan with employer match
  • Sect. 125 Flexible Spending Account
  • paid time off
  • free on-site meals and beverages
  • eligible for federal public service student loan debt forgiveness program (standard restrictions of the program apply)

How Youll Help Fulfill the HSHM Mission

  • Serve as an ambassador to the community, greeting non-residential visitors, vendors, and clients with a positive, uplifting attitude; directing individuals to the appropriate parties to meet their needs
  • Manage front desk and field telephone calls, outside visitors, and other guests to provide a warm, inviting welcome to all those who seek out Home Sweet Home Ministries
  • Gather and process intake paperwork for residential assistance determining eligibility for admission based on Client Services protocol, current occupancy, client background check, and client management system precondition notes, entering client-specific data into the client management system, ensuring accuracy and completeness of the information
  • Guide and orient the client into residential life at the shelter advising of rules, policies, and general procedures for questions, comments, and concerns; ensure proper medication compliance, and enforcing policies and procedures for all residential clients
  • Receive and process exit paperwork upon client departure
  • Distribute resources such as food, clothing, toiletries, and other goods to residential and non-residential clients based on need and availability
  • Support other areas to continuously advance the mission of Home Sweet Home Ministries including support of Dining Services or the Bread for Life Co-op as needed


What Youll Bring to the Team

  • A positive and uplifting attitude that instills hope in our clients, volunteers, other staff, and visitors
  • A passion for serving those in need in the community, building relationships, resolving conflicts, and addressing multiple priorities in a non-routine manner
  • Proven track record of dependability with few past issues regarding attendance or reliability in school or previous employment
  • Ability to arrive on-time and for every scheduled shift working our second shift; flexibility is available for those with specific scheduling needs
  • The ability to accurately input data into computer-based systems and leave clear, concise, and complete notes on the activities and interactions that occurred during your shift

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

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