The Apartment Gallery is looking for an independent, reliable and eager Resident Administrator to join our team full-time in York, PA!
Requirements:
• High school diploma or equivalent
• Basic proficiency in computer technology including Word, Excel, and Outlook with the ability to learn and use other programs as needed
• Professional demeanor and solid interpersonal skills
• Ability to handle emergency and pressure-sensitive situations.
• Excellent written and verbal communication skills
• Valid Driver’s License with acceptable driving record and criminal background check
• Access to dedicated and reliable transportation
• Able and willing to work flexible hours as needed
• Ability to work with confidential information
• Strong organizational skills, accuracy, and attention to detail
Responsibilities:
• Communication Hub: Act as the primary point of contact for all residents, effectively handling inquiries, resolving issues, and providing guidance on leases and resident services.
• Safety and Security: Ensure the safety and security of the premises by managing the opening and closing procedures, including the securing of doors and alarm systems.
• Building Community: Engage residents and enhance their living experience by organizing and maintaining communal areas such as the clubhouse. Contribute to the creation of a warm, welcoming community atmosphere.
• Digital Management: Maintain a strong online presence through regular postings and document management, keeping the community and prospective residents informed and engaged.
• Resident Onboarding: Seamlessly facilitate the onboarding process for new residents, promoting the use of preferred payment methods and the resident portal.
• Resident Support and Issue Resolution: Serve as a reliable resource for residents to address any non-maintenance-related complaints or concerns, escalating to the appropriate team members when necessary. Foster open lines of communication to ensure resident satisfaction and a harmonious living environment.
• Lease Management: Oversee all aspects of lease management, including alterations, in-house transfers, and handling lease violations. From the addition or removal of residents and pets to addressing lease infractions, ensure all procedures are followed according to policy and deadlines are met, maintaining a fair and consistent living environment.
• Lease Renewals: Play a vital role in retaining residents by managing lease renewals, answering questions, addressing concerns, and sending out renewal letters and reminders.
• Resident Offboarding: Oversee a smooth transition for residents moving out, addressing any questions or concerns they might have, scheduling move-out appointments, and facilitating the key return process. Maintain an organized system to ensure an efficient handover for all departing residents.
• Tours and Appointments: Schedule and coordinate tours for approved applicants, making them feel welcomed and valued.
• Property Monitoring: Regularly assess the state of the property, reporting any issues or violations, and maintaining a clean, enjoyable environment for all residents.
• Team Support: Act as a backup for the Maintenance Administrator and Leasing Consultant as needed, demonstrating flexibility and teamwork.
• Documentation: Keep meticulous records of all daily activities and follow-ups, ensuring a smooth flow of information and processes.
• Continuous Learning: Stay current with all Fair Housing Guidelines and participate in any additional learning courses as required, demonstrating a commitment to professional growth and development.
Essential Physical Qualifications:
• Bending, climbing stairs, kneeling, lifting up to 15 pounds, stretching, squatting, and walking
Non-Essential Physical Qualifications:
• Running and lifting over 15 pounds
Authority:
• Recommend changes to the position and job duties which will improve efficiency and safety
Relationships:
• Reports to the Property Manager
• Takes direction from Assistant Property Manager and Property Director
• Internal contacts: managers and associates
• External contacts: residents, vendors, and guests
Benefits & Wages
We offer an hourly rate commensurate with experience and have an exceptional benefits package. Some perks include Paid Time Off, Paid Holidays, Medical, Dental, and Vision coverages, along with Supplemental insurances such as Aflac, Short Term Disability, Voluntary Life and 401(k) retirement plan with company match. Apply today to join our team!
The Apartment Gallery is an EEO employer – M/F/Vets/Disabled