Regional Director of HUD Property Operations


Full-time position starting at $81,900/yr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability
  • Health Savings Account and Flexible Spending Account
  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
  • CCS/CHS 403(b) Employee Saving Plan
  • Employee assistance program

Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals.

The Regional Director HUD is accountable for overseeing and ensuring the quality of our housing and the financial sustainability of a portfolio of 11 properties located in King, Pierce and Thurston Counties, with a total of 391 units. This portfolio includes senior housing and housing for people with disabilities, including substance use disorder, developmental disabilities, and mental illness.

The Regional Director oversees housing operations, supervises housing management, services and maintenance staff, and is accountable for financial and key performance indicators of the assigned portfolio; and works closely with other departments or community agencies that provide supportive services to residents.


  • Select, supervise, train and evaluate staff within the portfolio. Directly supervise the Property Managers and Resident Service Coordinators. Provide leadership in property management and compliance as well as in support the mission of the agency and advocacy in the community.
  • Develop and safe-keep a workplace which values and supports a culturally and ethnically diverse work environment.
  • Monitor occupancy, unit turns, and use of vendors. Monitor leasing of vacant units and marketing efforts, coordinating with referral agencies for applicant eligibility and move-in.
  • Monitor account ledgers, cash receipts, transactions, delinquencies, move-ins, move-outs, service requests and income certifications.
  • Promote early intervention best practices for eviction prevention.
  • Prepare annual budgets. Monitor and control expenses and rent collection.
  • Ensure programs submit timely billings, reports, write off bad debt, and process invoices promptly to ensure financial stability.
  • Monitor and follow up on incident reports; enforce workplace safety policies. Ensure staff is trained in crisis de-escalation, safety and risk management issues.
  • Collaborate with leadership to identify maintenance issues and capital needs that affect building security and safety; coordinate responses to identified needs.
  • Review and plan short term and long-term maintenance programs for each property.
  • Respond to after-hour emergencies that may require management oversight.
  • Work with CHS Quality Management team to ensure each property staff is fully trained in the specific compliance requirements of their properties and agency standards.
  • Be the expert in HUD regulations for operations and management.
  • Monitor submission of move-in and annual recertification files for accuracy and staff support.
  • In conjunction with the Grants Manager, maintain and apply for HUD RSC grants.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Physical and Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
  • Able to speak clearly in person and on the telephone.
  • Able to hand write legibly.
  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
  • Able to sit for sustained periods of time.
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
  • Ability to prioritize multiple tasks, and to work independently and as a team member.
  • Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
  • Regularly able to perform duties as assigned.
  • Able to make independent decisions and apply sound judgment in performing job duties.


Minimum Qualifications

  • Minimum of five years of property management experience in affordable housing managing several sites and a team of staff members with regulatory restrictions or rent subsidies, including tax credit financed properties.
  • Ability to communicate effectively both orally and in writing.
  • Strong supervisory skills: hiring, coaching, training and evaluating.
  • Experience working with ethnically and economically diverse people.
  • Proficiency with computers (especially Windows and MS Office, Excel, Boston Post, MRI, RealPage), and ability to learn property management software.
  • Requires current driver’s license, auto insurance, and access to reliable transportation to be able to visit sites regularly and in case of emergencies. (Mileage reimbursement is provided.)
  • Commitment to working within the mission, goals and values of Catholic Community Services/ Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal History Background Checks are required prior to employment.

Preferred Qualifications

  • Experience working with seniors and low income households.
  • Experience working with people with disabilities, chronic mental illness, and substance use disorders.
  • Experience with HUD funded programs: 202/8 and 202 PRAC programs.
  • Experience in housing with resident support services provided on site.

Substitute Qualifications

  • Five years or more experience in Property Management, Asset Management or equivalent management experience (may substitute for affordable Housing Management experience).
  • Experience with affordable housing regulatory or funding organization that demonstrates knowledge of compliance and affordable housing requirements.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

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