Quality Compliance Manager-Social Services


Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we’re still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

LSSI is hiring a full-time Quality Compliance Manager. The Quality-Compliance Manager position assists the organization achieve its strategic plan, vision and goals by bringing solutions to the table to support programs in meeting their goals as well as optimizing & simplifying the quality, compliance and data efforts to assist LSSI in becoming a high performing organization. The Quality, Compliance and Data team’s efforts align most closely to the Core Values of Impact and Excellence to enable LSSI programs, staff, clients and foster parents achieve identified purposes and/or goals.

Benefits and Perks:LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

  • On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
  • Competitive salary based upon relevant education, experience and licensure.
  • Salary $58,000-$63,000/Year.
  • Opportunity for advancement.
  • Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
  • The paid training you need to learn, grow, and succeed!

Essential Functions:

  • Oversee and manage quality improvement process for the service networks, including managing data tools, reviewing and analyzing QI data, leading and/or facilitating QI committees and initiatives and reporting on QI data, activities and initiatives, on an as needed basis. Examples of QI activities include client satisfaction surveys, critical incidents, and case reviews.
  • Oversees, manages and facilitates the training and staff development needs of the programs, including writing and developing training curricula materials, management of networks’ training calendar and management of training documentation to ensure program compliance with training requirements, on an as needed basis.
  • Oversee and/or manage the service networks’ data needs, including information maintained in client records, outcomes and other identified metrics, and other data to track, analyze & report out as well as identifying any trends and/or data to be addressed, on an as needed basis.
  • Oversee and manage networks’ compliance, including development of and implementing new and /or updated procedures, monitoring regulatory changes, facilitating and responding to audit inquiries and plans of correction and facilitating and/or completing regulatory documentation, on an as needed basis.
  • Oversee and manage the accreditation process, including working with and coaching programs on meeting standards, developing/producing evidence and participating in other accreditation-related activities, on an as needed basis.

Position Qualifications:

  • Bachelor’s degree minimum; Master’s degree, preferred. Degree in social work or related human services field is strongly preferred.
  • Child Welfare Employee Licensure (CWEL) preferred.
  • LCSW/LCPC or eligibility for LCSW/LCPC preferred.
  • Minimum of three years’ experience in human or social services or other related field.
  • Ability to interact positively and professionally with internal and external resources.
  • Ability to work autonomously, effectively manage time and deliver results on time.
  • Ability to assess, interpret, think critically, and creatively to employ effective problem-solving to the organization’s challenges.
  • Must possess a high degree of organizational skills and multi-tasking abilities including the aptitude to prioritize multiple functions and tasks.
  • A strong background in data collection and an understanding of regulatory functions within non-profit settings is preferred.
  • General understanding of the social services landscape in Illinois, such as Foster Care system, Human Services, Medicaid, etc. is strongly preferred.
  • Ability to use and/or adapt to and learn technology-based tools such as pc/computers, software and applications, including EHR’s, collaborative applications, and other job-related tools as well as proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint.
  • Excellent communication and presentation skills, including both oral and written modes.
  • Valid state driver’s license in good standing required. Proof of auto insurance meeting the state statutory minimum liability auto insurance coverage required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.

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