Position Summary
ITT Goulds Pumps is among the most widely recognized and respected brands in the global pump industry, serving customers in the oil and gas, mining, power generation, chemical, pulp and paper, and general industrial markets. As the only manufacturer to make digital monitoring standard on every process pump with i-ALERT, ITT Goulds Pumps continues to lead the industry in both mechanical pump design and the adoption of smart technologies.
We are looking for a Product Specialist that will be responsible for providing application engineering, technical and field service support as well as training for ITT’s PumpSmart product. This role will support ITT’s sales force (direct as well as distribution) for product demonstrations, sales pitches, and general support to help drive customer acquisition and win orders.
The Product Specialist is expected to provide exceptional customer support both pre-sale as well as post-sale for product commissioning and technical support. Detailed product knowledge, usage in field applications and awareness of competitor products is required. They are expected to establish and maintain a strong relationship with sales teams and customers by acting as a trusted adviser and resource throughout the product life cycle. Must be passionate about providing outstanding customer service and delivering results.
Essential Responsibilities
- Provide pre-sales support to sales channels and customers to win opportunities through sales presentations, application understanding & support, specifications review and preparing engineered quotes
- Maintain current information on major project opportunities in CRM system
- Supervise, and personally conduct, installation of PumpSmart devices in accordance with established best practices; including field system testing and training
- Troubleshoot and resolve technical issues in field environment
- Conduct on-site safety meetings as required by the Customer and Goulds Pumps and maintain compliance with all established Environmental, Safety & Health policies and procedures
- Document technical summary of field activities performed including leading lessons learned activity and follow-up improvement recommendations
- Complete formal technical field reports, time sheets, JSAs, and expense reports for each field assignment
- Support and resolve customer issues remotely when required
- Contribute to product development and implementation
- Develop and maintain detailed product knowledge including documentation, system components and functionality, PumpSmart capabilities and operation and training
- Supervise/coordinate sub-contractors and customer personnel as required
- Develop vendor relationship to improve product support
- Identify new sales channel candidates and assist management in signing them on.
- Prepare and review product documentation such as IOMs, white papers, quick start guides, etc.
- Other duties as assigned
Position Requirements
4 year Bachelor’s Degree in Engineering (Mechanical or Electrical preferred)
3-5 years industrial application engineering experience
Experience with application of electrical products
Working knowledge of variable frequency drives preferred
Practical experience with industrial pump systems preferred
Working knowledge of process control systems such as PLCs, DCS, and SCADA systems preferred
Machine health diagnostics / vibration analysis is not required but is a plus
Self-directed and resourceful with a strong work ethic
Excellent communication and interpersonal skills
Willing to travel to customer field locations
NOTE: This position requires travel within the USA. Preferred candidates should reside within the Houston, Texas or Seneca Falls, NY regions.
ITT operates through three Value Centers (operating segments):
Motion Technologies (Revenue of $1.4B; headcount of 4,700; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets;
Industrial Process (Revenue of $1.0B; headcount of 2,800; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts;
Connect and Control Technologies (Revenue of $0.6B; headcount of 2,700; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
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Equal Pay Act Range
Annual Salary Range $84,400 to $126,400 plus benefits and incentive plans.