Salary: $18.21 Hourly
Location : Midway Road, FL
Job Type: Part-Time
Job Number: 140014
Department: Public Safety and Communications
Division: Public Safety
Opening Date: 06/12/2023
Closing Date: 7/28/2023 5:00 PM Eastern
Job Summary
This position is 20 hours per week only and does not include Health Insurance.
APPLICATION PROCESS:
- Submit online application for consideration.
- Critical Test: Must receive a score of 80% or higher and 3500 KPH (keystrokes per hour) to be considered for an interview.
- Interview
- If hired, pre-employment background screening will be conducted.
MAJOR FUNCTION: The Public Safety Communications Call Taker receives emergency and non-emergency calls for service. This position provides optimum customer service to callers under significant emotional strain and stress. Work is performed effectively and efficiently in a fast-paced environment under the general supervision of the Public Safety Communications Supervisor and/or Assistant Supervisor.
Essential Job Functions
KNOWLEDGE, ABILITIES, AND SKILLS NEEDED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Knowledge:
- Knowledge of geography of area, its road network and surrounding area.
- Knowledge of rules, regulations and procedures for call taking.
- Knowledge of the computer formats.
- Knowledge of computer aided dispatch (CAD).
Abilities:
- Ability to react quickly and calmly in emergencies.
- Ability to work under high stress.
- Ability to maintain a variety of clerical records.
- Ability to write and report information quickly, accurately, and correctly in English language.
- Ability to process and record data quickly on a data processing type card and other ledgers.
- Ability to type 30 words per minute after two months from the date of employment.
- Ability to establish and maintain a satisfactory working relationship with co-workers and the general public.
- With training, ability to operate telephone equipment, and high-speed computer terminal.
- Ability to identify incoming call types and handle appropriately.
- Ability to workdays, nights, and weekends with the flexibility to change work schedule with limited notice.
Skills:
- Good diction and active listening.
- Good customer service skills.
ESSENTIAL JOB FUNCTION:
- Receives all incoming calls on telephone lines and channels them to proper department.
- Receives all complaints and assigns complaint numbers.
- Notifies fire department of all emergency messages related to fire or rescue.
- Performs related work as requested or assigned.
EMERGENCY MANAGEMENT RESPONSIBILITIES: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
ESSENTIAL PHYSICAL SKILLS: Must have good eyesight and good hearing in both ears and be capable of wearing a head set with an ear insert device during shift hours. Must have a clear speaking voice. Use of both hand and fingers with dexterity. Occasional walking and frequent standing. Ability to lift 30lbs occasionally. Ability to handle a high volume of stress. Good hand/eye coordination.
ENVIRONMENTAL CONDITION REQUIREMENTS: Constant work inside the office in a sedentary posture. Must be willing to do shift work.
WORK HAZARDS: Possible vision dysfunction due to heavy computer work.
SAFETY EQUIPMENT USED OR NEEDED: None
Qualifications
EDUCATION: Graduation from a high school or possession of an acceptable equivalent diploma, or an equivalent recognized certification.
EXPERIENCE: A minimum of 2 years’ experience in a 9-1-1 Communications Center work as a Public Safety Telecommunicator.
LICENSE, CERTIFICATION OR REGISTRATION: Valid Florida’sDriver’s License and must maintain a good driving record. A valid Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certification.
Additional Information
Pay Grade 14
Driving Position – Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver’s license verification and level 1 background screening.
Union Non-Union XExempt Non-Exempt X
HolidaysThirteen holidays a year:
- New Years Day
- Martin Luther King Jr.’s Birthday
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- The day after Thanksgiving
- Christmas Eve
- Christmas Day
- 2 Floating Holidays
Vacation LeaveVacation Leave with pay will be pro-rated based on hours worked.
Sick LeaveSick Leave with pay will be pro-rated based on hours worked.
Shared Sick Leave
Sick Leave Incentive
Jury Duty or Witness Leave
Military Leave
Funeral Leave
State of Florida Retirement
Optional Benefits are available:
- PBC Credit Union
- Deferred Compensation
01
Have you graduated from an accredited high school or do you possess a state issued GED?
- Yes
- No
02
Do you have or have you held a Florida Department of Heath certification for 911 Telecommunicator?
- Yes
- No
03
Do you have experience as a 911 Telecommunicator?
- Yes
- No
04
Do you have a valid Florida Driver’s License or the ability to obtain one within 30 days of hire date?
- Yes
- No
Required Question