Posting Information
Posting Information
Department
ITS – Customer Experience-607000
Career Area
Public Relations/Communications/Marketing
Is this an internal only recruitment?
No
Posting Open Date
08/14/2023
Application Deadline
08/28/2023
Position Type
Permanent Staff (SHRA)
Position Title
Public Comm Specialist – Journey
Salary Grade Equivalent
GN10
Working Title
Public Communications Specialist
Position Number
00054158
Vacancy ID
P017997
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
8-5, Monday – Friday
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$49,486 – $63,624
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Position Summary
This position is a 100% remote work arrangement, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside in North Carolina, within a reasonable commuting distance of their assigned duty station.
The primary purpose of the Communications Specialist position is to work collaboratively within the Information Technology Services (ITS) Communications team to promote ITS and the services that ITS provides to campus. To this end, the Communications Specialist will research, write, and edit content, and tailor the message for each designated channel and audience. The person in this position will also create effective marketing and informational campaigns, graphic designs, web content, reports, social media content, surveys, and other materials. Additionally, the person in this position will collaborate on creating and/or organizing other forms of communication, which may include photos, video, digital signage, and collaboration software tools used by the team.
Minimum Education and Experience Requirements
Bachelor’s degree in a discipline related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
* Advanced written and oral communication skills
* Ability to translate complex technical concepts
* Advanced organizational skills
* Detail-oriented
Preferred Qualifications, Competencies, and Experience
* Proven expertise in communications including writing, proofreading, and editing skills and verbal communication skills
* Ability to understand complex technical topics and to summarize in terms understandable to non-technical and varied audiences
* Thorough knowledge of journalistic principles and techniques for disseminating information to the public through a variety of media channels
* Considerable knowledge of AP and UNC style
* Advanced organizational and project management skills; ability to manage multiple projects occurring within a short timeframe; must be very detail oriented
* Considerable knowledge of organizational and collaboration tools (e.g., Microsoft 365 suite)
* Ability to prioritize multiple work responsibilities and work closely and effectively with others
* Ability to identify and fulfill needs with a minimal amount of management
* Considerable knowledge of managing internal websites (e.g., WordPress, or similar)
* Considerable knowledge of graphic design and layout principles (e.g., Adobe and Canva)
* Demonstrated experience with social media content creation, scheduling and management
* Ability to set and meet deadlines
* Ability to work as a member of a team and/or independently in a fast-paced environment
* Experience working within a professional communications team in higher education or a large/complex organization
Required Licenses/Certifications
Special Physical/Mental Requirements
* The ability to traverse to various areas of campus in order to shoot photos and video with or without accommodation
* The ability to move items weighing up to 20 lbs with or without accommodation
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Weekend work occasionally
Special Instructions
Please attach a news article, blog post, or other similar writing sample to the “writing sample/research sample” upload.
Quick Link
https://unc.peopleadmin.com/postings/263544
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.