Now Brewing – program manager, The Starbucks Way! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The program manager contributes to Starbucks success by driving high-impact work through collaborative, cross-functional teams. Our The Starbucks Way team is an internal strategy team deployed to consult on enterprise projects that chart our company’s future. We untangle complex challenges, guide decisions, and build a variety of innovative approaches and solutions. This role will inspire a new generation of leaders by forming high-performing teams and standing up new avenues of pairing partner voices with accountable leaders to build our shared future. Consistently called on to demonstrate courageous leadership, drive alignment across senior executives, and act as a unifying force for cross-functional prioritization. Examples of this type of work include: leading efforts to co-author largescale strategy, spotlight programs for ELT and co-creation sessions targeting specific partner experience. Models and acts in accordance with Starbucks Mission & Values.
As a program manager, you will get to demonstrate…
Leadership – Setting goals for the work group, developing organizational capability, and modeling how we work together:
- Leads high performing, cross-functional, often globally distributed teams to deliver a complex, multi-year, multifaceted programs.
- Autonomously and appropriately applies knowledge, processes, skills, tools and techniques to project and program activities in order to meet cross-program goals.
- Identifies and communicates key responsibilities and practices to ensure the cross-functional program team functions as one empowered team and achieves business results.
- Demonstrates compelling storytelling, galvanizing partners around shared vision and purpose.
- Pursues personal development opportunities to enhance ability to contribute to Starbucks success; acts as a role model for others in this area. Seeks out and initiates opportunities to strengthen leadership, business management and organizational expertise.
Planning and Execution – Developing strategic and operational plans for the work group, managing execution, driving change in ways of working and measuring results:
- Negotiates for human, financial, and other resources on program-related matters and provides consulting guidance and leadership to program teams to realize the strategic business vision or desired result.
- Identifies, communicates, and ensures resolution of all issues thoughtful of audience, leader level and business need.
- Manages and monitors project or program schedules. Maintains, adjusts and updates project plans as needed.
Business Requirements – Consistently called on to demonstrate courageous leadership, drive alignment and act as a unifying force for shared prioritization:
- Leads strategic project problem solving efforts by helping the team identify and define key issues, develop hypotheses and design required analyses. Provides problem solving leadership across entire project to cross- functional teams. Guides the team in thinking through complex and ambiguous issues, identifies creative information sources and approached and pushes the team to develop new insights. Oversees and reviews team analytics to ensure integrity and accuracy.
- Provides guidance to cross-functional sub-teams allowing teams to develop shared sets of priorities and drive decisions to map key deliverables against strategic timelines.
- Facilitates collaborative work environment that allows teams to co-author vision, problem statements and build an empowered group of partners with the skills and capabilities to match the workstream.
We’d love to hear from people with…
- Experience leading strategy, management consultation and operations for organizations. (5 years)
- Demonstrated ability to use digital analytics, customer feedback, user experience research, and other qualitative and quantitative metrics and insights to inform prioritization. (5 years)
- Developing and delivering presentations to executive audiences. (5 years)
- Experience leading interdisciplinary teams. (5 years)
- Strong facilitation skills, comfortable in a consultation environment with senior-level executive participants.
- A proven ability to work in a fast-paced environment with shifting priorities, while managing tactical deliverables and meeting deadlines.
The pay range for this position may be narrower than that displayed, depending on where the work is performed
Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.