Technical Writer

Paradigm is looking for a Technical Writer to support our client in Santa Cruz, CA. In this role, you will help migrate DITA XML content from SDL Tridion 14 to SDL Tridion 13. Current and extensive knowledge of DITA XML, oXygen XML Author, and SDL Tridion is required.

Type: 4-Month Contract

Location: Santa Cruz, CA (Remote, Central to Western region of US)
Pay Rate: $28.00 – $30.00/hr
Benefits: Medical, dental, vision, life, 401k, PTO, sick days

Responsibilities of the Senior Technical Writer:

  • Work with a cross-functional team of local and remote subject matter experts (system and sales engineers; UX designers, product, QA, and support engineers; program and product managers) to develop and implement documentation plans for headset projects.
  • Create simple, direct, text- and graphics-based quick start guides and user guides applying the principles of minimalism and task-based, topic-based authoring.
  • For text-based content, you will work in a structured authoring environment of DITA/XML to create clear and direct, single-sourced, and reusable content
  • For graphics-based content, you will work in Adobe Illustrator and InDesign to optimize illustrations and content layout for usability while minimizing page count.
  • All content must comply with Poly Marketing brand guidelines and Poly Tech Comm Group standards/style guides.
  • All content must meet ADA/Section 508 accessibility requirements
  • Maintain the quality and consistency of text and graphic assets through use of a Content Management Systems (CMS).


Our skills and experience wish list include:

  • First Level University degree in Technical Communications, Computer Science or related technical/communications field
  • 3+ years of experience designing and creating text and graphical technical documentation for consumer hardware and software products, preferably for consumer telecommunication devices.
  • Skilled at using standard technical writing and DITA XML tools a plus (such as Oxygen Author, SDL Tridion, and Adobe Acrobat Pro) and standard office tools (MS Office-based)
  • Skilled at using graphic design tools (such as Adobe InDesign and Illustrator).
  • Evidence of strong interpersonal skills and professional energy and excellence, particularly when working with engineering, product management, and manufacturing partners.
  • Self-directed with strong problem-solving skills that allow for execution of the job functions without clearly defined specifications and with minimal direction and oversight.
  • Adherence to generally accepted authoring procedures including conformance to corporate style guide, content development and technical review, editorial review, publishing to HTML and PDF, etc.
  • Familiarity with localization processes and best practices.
  • Experience using JIRA, Confluenece, SharePoint and Microsoft Teams (preferred)
  • Experience using CCMS applications, preferably SDL Tridion (preferred)
  • Portfolio of work samples a plus


Paradigm offers medical, dental, vision, life, 401K, PTO and sick days.

The minimum salary for this role is $28.00 per hour + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. We consider factors such as scope and responsibilities of the position, candidate’s work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

About Us, Paradigm

Want to love Mondays? It’s possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We’re connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today’s job market.

We are proud to offer a work environment free of harassment and discrimination. We value diversity and promote respect in the workplace. We are an equal opportunity employer.

No agents, please.

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