Salary : $124,000.00 – $142,000.00 Annually
Location : City of San Diego, CA
Job Type: Unclassified
Job Number: U2352
Business Area: 1312 – Performance & Analytics
Personnel Area: 3625 – Assist Chief Operating Officer
Opening Date: 07/27/2023
Closing Date: 8/16/2023 5:00 PM Pacific
JOB INFORMATION
The Program Coordinator position will report to the Deputy Director of Technology & Innovation. They will be responsible for managing complex cross-departmental projects – which may include special duties and assignments – with a focus on offering outstanding customer experiences and high-quality services to residents.
There’s no such thing as a “perfect” candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.
Key Areas of Responsibility:
This is a great opportunity to join an amazing team and allows for professional growth within the department and City organization. Responsibilities for the Program Coordinator include, but are not limited to, the following:
- Establish and implement project and portfolio management standards.
- Simultaneously manage high-profile, complex projects involving multiple departments and technologies.
- Experience managing complex system integration projects; and
- Consistently model and effectively apply the 12 project management principles:
- Stewardship – act responsibly.
- Team – Collaborate effectively to deliver project results.
- Stakeholders – Involve stakeholders to advance the project.
- Value – monitor and adjust project to ensure benefits are delivered.
- Systems Thinking – Be aware of influences on the project; adapt as needed.
- Leadership – demonstrate leadership to the team and individuals.
- Tailoring – use appropriate project management processes based on needs.
- Quality – establish acceptance criteria and ensure deliverables meet quality standards.
- Complexity – navigate complexity to allow project work to progress.
- Risk – maximize positive and minimize negative impacts.
- Adaptability & Resiliency – Build an awareness of change and the ability to bounce back from setbacks.
- Change – address change to sustain/adopt project outcomes appropriately.
Minimum Qualifications:
A bachelor’s degree in information technology, business administration, public administration, project management, or a related field; and a minimum of three (3) years of full-scope software systems implementation experience.
Highly Desirable:
- Project Management Professional (PMP) certification,
- Scrum / Agile / Scaled Agile (SAFe) certifications/experience,
- Graduate or professional degree,
- Applied Lean Six Sigma certifications/experience,
- Customer journey/process mapping experience,
- Comfortable with public speaking, and
- Experience/certifications with the Salesforce platform.
Desirable Qualifications The ideal candidate will possess the following qualifications:
Innovation & Design:
- Design amazing customer experiences and formulate process improvements,
- Solutions-oriented mindset and ability to collaborate with a wide variety of stakeholders,
- Comfortable with ambiguity and adaptable to constraints,
- Able to creatively formulate, execute, and implement ideas,
- Proactively address challenges and apply analytical and critical thinking to solve problems.
Analytical & Technical Expertise:
- Demonstrated understanding of Project Management processes, strategies, and methods,
- Understand data structures, reporting, and identifying data discrepancies between multiple systems,
- Outcomes-oriented thinker with a natural curiosity about technology,
- Strong quantitative analytical abilities, including a thorough understanding of common data analysis tools and techniques,
- Ability to become proficient in technical and functional details of the City’s technology platforms,
- Ability to gather end-user requirements and identify software where custom development will be necessary to bridge the gaps.
Organizational Proficiency & Accountability:
- Comfortable working in a fast-paced, high-pressure, politically sensitive environment,
- Extremely organized, with attention to detail and follow-through,
- Excellent time management skills, with an ability to manage multiple projects simultaneously and shift priorities effectively,
- Strong sense of personal accountability regarding decision-making.
Excellence in Written and verbal Communication:
- Ability to translate complex technical and business processes into language anyone can understand,
- Ability to communicate effectively to different audiences, including elected officials, various levels of City management, and members of the public.
Leadership:
- Experience mentoring, coaching, and developing others,
- Motivate and inspire the team with a shared vision that the team understands,
- Grow and support team to encourage professional development,
- Gather and analyze relevant information and make tough decisions when necessary.
Additional Qualifications:
- Customer-focused, innovative, action-oriented, and committed to driving quality results for municipal services,
- Highly ethical and objective,
- Strong interpersonal and conflict resolution skills.
Benefits:
The City offers a robust benefits package that includes:
- 1 floating holiday per fiscal year.
- 11 paid holidays.
- A wide variety of cafeteria-style health and wellness plans or in-lieu cash waivers.
- Annual tuition reimbursement.
- Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
- Child Care Annual Leave Exchange.
- City-paid life insurance.
- City-subsidized transit options, including transit passes, parking passes, and vanpool options.
- Complimentary LinkedIn Learning professional development opportunities.
- , including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).
- Reduced-rate fitness center memberships.
- Up to 24 hours of annual discretionary leave per fiscal year.
For additional details, please review the or contact the Benefits Division of the Risk Management Department at (619) 236-5924.
The Department:
Our team members are data analysts, project managers, researchers, designers, collaborators, and community members. We track progress and achieve results. Through a commitment to data, transparency, equity, and innovation, we aim to change how residents engage with the City of San Diego and how employees deliver services to our communities.
If this sounds interesting to you, keep reading. We are seeking a Program Coordinator to join our Performance & Analytics Department!
Who are we?
We (Performance & Analytics, also known as PandA) are an adaptive team of problem solvers. With our reputation of delivering first-rate work products, elected and executive leaders rely on us to deliver solutions and improve City functions. PandA’s Technology & Innovation division is responsible for expanding and maintaining the Get It Done system, which receives more than 1,500 daily requests from members of the public.
Who are we looking for?
We are the department that gets it done. We are looking for delivery-focused individuals who are self-motivated, skilled, and eager to collaborate on technology projects with a team of talented individuals.
The City:
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City’s Mission, as stated in the is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is “Opportunity in every neighborhood, excellent service for every San Diegan”.
As one of the region’s largest employers, the City of San Diego employs nearly 12,000 highly dedicated employees and has a combined Fiscal Year 2024 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the
Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.
Application Instructions: Kindly adhere to the instructions provided in the “Selection/Application Process” section below, we regret to inform you that online applications will not be considered.
Selection/Application Process:To be considered for this position, you must submit the following items to the Human Resources Department at:
1) Resume;
2) Letter of Interest, highlighting your relevant work experience and qualifications for this position; and
3) List of three professional references.
NOTE(S):
- Attachments must be submitted in either PDF or Word Document format.
- Reference Recruitment Number U2352 in the Subject Line.
- The position cannot be filled prior to August 13, 2023.
Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.
If you have any questions, please email the City’s Human Resources Department at
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.
Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City’s Police Academy, will participate in the City’s Defined Benefit Plan administered by the San Diego City Employees’ Retirement System (SDCERS).
Benefits may change due to employer-employee contract negotiations. To learn more about employee benefits, please check the or review the