The Product Operations Manager offers the chance to drive crucial customer account set-up, analysis and optimizations. Success in this role means becoming an expert in our suite of products and features, and being an effective connector between customers, business and technical teams. Our top priorities are to optimize the customer journey, unlock efficiencies to drive feature adoption, increase spend and be a long-term partner to our customers.
About Us:
Connexity is a performance-marketing technology company whose core purpose for 25 years is to help online retailers find new customers and drive sales at a cost that meets ROI objectives. As the leading independent source of new customers and sales for online retailers, we manage the complexities of a wide range of customer acquisition channels on behalf of thousands of retailers, with 20+ years of proven success in the US and in Europe. We connect over 60,000 publishers to 50,000 retailers around the world, generating $2.5+m of sales every day!
We joined forces with Taboola in 2021 and Skimlinks in 2020, making us the first, and largest open web source for Publishers to access eCommerce! Read about it here!
Responsibilities
- You will be responsible for the quality of technical implementation of our managed customers
- You will be a point of escalation for the Sales & Account management team in charge of managing our Merchants (including; Sales tracking issues, Pixel implementation challenges alongside the Taboola Professional Services team, Product Feed issues)
- You will support the onboarding of new merchants from point of signature to stable Net Rev generation to free up the Commercial team for prospecting and contracting, including being the technical point person for the largest new merchants
- You will have a deep understanding of all Google Products, especially Google Analytics and the delivery of data to third parties
- Advise customers and internal teams on optimal account set-up, diagnose issues and undertake the troubleshooting to resolve issues by having an understanding of product functionality, data, and system architecture
- Undertake data and process analysis to unlock actionable insights and deploy needed improvements
- Act as liaison to internal parties as well as external customers in regards to technical workings of the Connexity and Taboola integrations
- Support the US Account Management teams as well as customers for account set-up, configuration changes, and process creation and improvements
- Work cross-departmentally to resolve account issues proactively and in a timely manner
- Provide feedback and competitive intelligence and suggest feature enhancements to improve customer performance and enhance our product and operations
Requirements
Our ideal candidate has experience in e-commerce, performance marketing, and/or two-sided marketplaces, with a background in technical operations and a track-record of successful client onboarding, data analysis, issue investigation, resolution and working cross-functionally. We’re looking for someone that’s comfortable working across multiple teams in a fast-paced environment.
- 3+ years in Product Operations or Technical Client Operations role with 5+ total work experience minimum
- Demonstrated technical operational, and client-facing experience in Account Management, Yield Management or Sales Engineering
- Experience in working with Product Management and Engineering teams for product issue investigations, feature suggestions and product and process documentation
- Demonstrated strengths in quantitative, analytical and critical thinking abilities
- Strong organizational skills and attention to detail
- Professional and polished written, and oral communication skills
- Ability and preference to work on multiple projects simultaneously in a fast-paced environment with multiple stakeholders
- Experience with: Retrieval and management of data (via SQL), creating visualizations, and optimizing dashboards CRM and ticketing systems (Salesforce, RT, Zendesk JIRA) MS Office Tools or Google Docs
- Our preference is for a LA-based candidate with the ability to commute on a hybrid basis to the Santa Monica office 1-2 days/week
Benefits
Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more!
- Health Care Plans (Medical, Dental & Vision)
- Retirement Plan (401k Matching)
- Life Insurance (Basic, Voluntary & AD&D), LTD & STD
- Paid Leave Benefits (Maternity, Paternity & Medical)
- Learning & Development Program (educational tool)
- Flexible work schedules
- Free Food & Snacks
- Wellness Resources
- Equity
We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.
The pay range for this position is is $95k-$115k. The pay offered may vary depending on several factors such as job-related knowledge, skills, and experience. Compensation packages include a variety of perks such as equity, competitive 401(k) match, rich benefits, etc.