Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
As a member of the Connectivity Product Management team, the Connectivity Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the Connectivity product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.
Responsibilities
- Provide business success by meeting user needs through the continual planning and execution of product solutions and have a market-driven focus to provide long-term, sustainable, and profitable business.
- Serve as the customer advocate for both product and the organization to drive strategy and bring products to market with an effective product-market fit – the right product delivered at the right time to the right customer.
- Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.
- Responsible for researching technological developments and trends, and competitor strengths and weaknesses.
- Understand what the customer needs and how to create a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests.
- Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.
- Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed.
Qualifications
- Minimum of 5 years of product management, consumer packaged goods brand management, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
- Bachelor’s Degree or equivalent experience required, MBA or relevant Master’s Degree a plus
- Engineering background and/or technical expertise in technology not required but appreciated
- Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility a plus
- Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
- Experience with Broadband or internet access products and services specifically a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT and home security a plus
- Strong analytical, problem solving and time management skills
- Demonstrated ability to facilitate communications and projects across cross functional teams
- Experience in the lifecycle of development and customer experience
- Ability to manage operating expenses against established budgets
- Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing
- Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
- Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $115,224.00 – $184,358.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
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