In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Principal Program Manager for our Datacenter Supporting Functions regional team.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As part of the Americas Datacenter Operations team, the Principal Program Manager will be focused on representing all datacenter functional areas and disciplines (Logistics, IT, Networking, Critical Environment, Construction) while driving datacenter operations inputs to enable key business outcomes of better overall and broad reaching cycle time performance, enhanced quality and associated measures, and advanced process maturity. This role requires a high degree of collaboration and ability to communicate across the entirety of the business space with an exceptional degree of clarity and accuracy. In this role you will work collaboratively across CO+I and Engineering group stakeholders, driving excellence in all areas through industry best practices.
Qualifications:
Required Qualifications:
- High School Diploma or equivalent AND 5+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
- 5 + years experience in Program and Project Management in large complex, cross-functional technology organizations.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Experience creating and delivering road maps for large projects to gain efficiencies.
- Bachelor’s Degree in Business, Engineering, Information Technology, Computer Science, or related field.
- Understanding of multi-state, multi-country, or federal-level labor laws and employment conditions & requirements.
- Awareness of IT Service Operations fundamentals and principles.
- Project or program management certification(s) ( e.g., Six Sigma, Kaizen, PMI, etc.).
- 3+ years experience with reporting and data analysis systems and platforms ( e.g., PowerBI).
- Practical knowledge of IT Infrastructure Library concepts and terminology – with focus on Change, Incident, Problem, and Service Delivery Management functions.
Data Center Operations Management IC6 – The typical base pay range for this role across the U.S. is USD $137,800 – $267,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,000 – $294,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#COICareers
Responsibilities:
- Create and manage end-to-end project plans and ensuring on-time delivery of expected outcomes.
- Develop and leverage operations expertise across the organization to clearly represent and articulate all facets of the body of work across all functional areas.
- Collaborate across CO+I and Engineering Group partners to drive consistency and predictability from an organizational readiness & resiliency perspective.
- Develop mechanisms and listening systems to solicit input and effectively translate that into action at higher levels within and across the organization.
- Deliver input and recommendations across the following areas of opportunity either as stand-alone or in coordination with other business groups in CO+I to realize improved cycle time, quality, and process maturity.
- Develop, align and influence localized and broader process & tooling execution through value stream mapping engagement, thought leadership and relentless pursuit of improvement and integration of cross functional business processes.
- Boundaryless collaboration with others, ensuring we are leading with trust to achieve greater outcomes both in the field and elsewhere in CO+I.
- Drive service delivery excellence through benchmarking across industry best practices.
- Cultivate a cumulative understanding of the various stakeholders, their interests and needs to ensure the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout the implementation of the various operational excellence programs.
- Lead change in plans, goals, actions, or priorities in response to changing situations by championing course corrections and working with partner teams to support others through change management.
- Follows and advocates for others to adhere to our safety and security policies and procedures.
- Embody our culture and values.