Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.
As a Principal Product Operations Manager, you will set the operating cadence and tone for eero’s Product & Engineering Organization. You will partner on everything from setting the team operating cadence to solving tricky problems to setting strategy across all product managers at eero. Some days you will lead cross-functional high-level strategy and coordinate weekly, monthly, and quarterly reviews. Next, you will be digging into our analytics tools to find out more about our customers, and on others, you will be leading vendor partnership sessions. Your mandate: relentlessly optimize all processes and relationships so that our team is always aligned and proactive.
This is a highly visible role in which you will have an outsized impact. Product Operations is part of the broader Product & Engineering team at eero. This role will report to eero’s Executive of Product & Engineering.
Key job responsibilities
Structured problem-solver. You’re a logical thinker and can use both instinct and data to make decisions and drive the team forward.
Organized and responsive. You help set the cadence for the product, design, and engineering team – Weekly, Monthly, and Quarterly Cadence – ensuring our highly cross-functional organization is always aligned. You balance a packed schedule, an endless to-do list, and never let anything drop.
Strong communicator. You love people and over communicating. You communicate effectively to a wide range of audiences (from senior executives to entry-level employees) and can frame the discussion the right way for every stakeholder type. You help coordinate across Legal, Finance, Sales, and Marketing, clearing the way for us to deliver products to customers.
Vendor Management. You are comfortable working externally through contract negotiations and vendor relations. You help coordinate Quarterly reviews and hold vendors accountable.
Optimizer. You optimize and improve both internal processes and what we offer to customers. Take a critical eye towards existing products, features, and operations. You help identify, define, and report on metrics to inform and influence on our progress towards company goals. You drive what matters, never lose sight of the critical path, and can inspire others to follow it.
We are open to hiring candidates to work out of one of the following locations:
San Francisco, CA, USA
BASIC QUALIFICATIONS
– 10+ years of product or program management, product marketing, business development or technology experience
– 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
– Experience with feature delivery and tradeoffs of a product
– Experience as a product manager or owner
PREFERRED QUALIFICATIONS
– Experience owning technology products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,500/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.