Point-of-Sale (POS) IT Specialist – Zoo

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Point-of-Sale (POS) IT Specialist – Zoo

Full-Time, Hourly

Hourly Pay Range: $23.55 – $27.33

Closing Date: Sept 3rd, 2023 @ 11:59 pm or upon receiving 50 applications

Job Summary: This position provides primary technical support for the Zoo’s Point of Sale (POS) System in a campus-wide setting with approximately 100 customer POS registers/ systems and end-user desktop support to an additional 100 workstations. The main objective of this position is to ensure all POS Systems are functioning at their optimal performance levels. The position exists to ensure the Milwaukee County Zoo’s POS system is maintained to handle their transaction and revenue needs.

Job Responsibilities:

  • Monitor and maintain proper function of POS system, cash registers and peripherals; conduct basic configuration to set-up POS; Capable of performing a wide range of hardware installation tasks; mounting monitors, cash drawers, racks, shelving, etc.; generate standard and custom reports as needed.
  • Assist with planning, installation, troubleshooting and ongoing support of special projects. Assists with new and upgrade POS hardware and software installations.
  • Instruct users and document system use to ensure understanding of POS system, computer equipment and applications; answer questions and assist in resolving problems regarding the methods and procedures for using computer applications.
  • Ensure expectations are being met by communicating and maintaining key POS business relationships with other teams, departments, and vendors; Give feedback and recommendations to other internal teams to improve services and reduce desktop support requests.
  • Troubleshoot all end-user desktop computer problems to restore optimal productivity; Manage ongoing Service Desk tickets. Provide timely updated and detailed progress to issues if not initially resolved.
  • Add, remove, and change products and SKUs, Year-end inventory tasks and reconciliations.
  • Other duties as assigned.

Required Education, License/Certification and Experience:

  • Current residency in the State of Wisconsin required.
  • Valid Wisconsin Driver’s License required and must be maintained during employment.
  • Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets
  • Associates degree or higher in IT or related field or equivalent experience
  • At least one (1) year of experience in Point-of-Sale systems and/or Information Technology

Additional Knowledge and Skills: Knowledge of office practices, principles, methods, and procedures; knowledge of spelling, grammar, and punctuation; knowledge of the use of a personal computer and peripherals; written and oral communication skills; organizational skills; ability to follow oral and written instructions; ability to maintain records, files, and store items systematically; ability to lift, carry, push, and pull up to 30 lbs. as needed.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.


Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Other details

  • Job Family 6 – Natural Resources/Parks and Recreation
  • Job Function 6 Administrative Support
  • Pay Type Hourly
  • Required Education Associate Degree

Apply Now

Job Category
Sports, Fitness and Recreation
Job Type
Full Time/Permanent
USD 23.55 - 27.33 per hour
United States
Career Level
Milwaukee County Human Resources