Description
Operations Executive/Account Manager
Location: This position will work a hybrid model (remote and office).The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.
A proud member of the Elevance Health family of companies, Carelon Medical Benefits Management, formerly AIM Specialty Health, is a benefit-management leader in Illinois. Our platform delivers significant cost-of-care savings across an expanding set of clinical domains, including radiology, cardiology and oncology.
The Operations Executvie/Account Manager is responsible for managing and coordinating account service, performance management activities as the primary contact for retention and growth of a complex group of Carelon Medical Benefits Management accounts.
How you will make an impact:
- Performs account planning including understanding account values, vision, and measures of success.
- Performs project/program execution and monitoring including acting as the single point of contact for the account regarding service delivery, issue resolution, and reporting.
- Monitors, manages, and communicates Carelon Medical Benefits Management’s overall value and proposition in partnership with account.
- Identifies and leads sales/expansion activities including management and delivery of timely and accurate sales pipeline forecasting for assigned account base.
- Leads the contract renewal/negotiation and implementation process for existing/new accounts including ensuring pricing and contract terms are aligned with Carelon Medical Benefits Management profitability targets. Participates in efforts to support standardization across accounts.
- Participates in multi-disciplinary team to design and implement product operational enhancements. Serves as the internal voice of assigned account base for all new product development efforts.
- Partners with Carelon Medical Benefits Management teams to promote customer satisfaction, retention and drive enhanced value to the account via Carelon Medical Benefits Management solutions.
- Trains/mentors lower level Account Management staff.
Minimum Requirements:
Requires a BA/BS and a minimum of 7 years of experience in health plan management, account management or IT systems/business process consulting; or any combination of education and experience which would provide an equivalent background.
Preferred Capabilities, Skills, and Experiences:
- MHA / MBA preferred.
- Health Insurance Industry Experience Preferred (ASO / Managed Care)
- Vendor Management experience preferred
- Contact Center Operations experience preferred
- Experience in provider network management, health benefits management, care management, or call centers in health care industry preferred.
- Strong analytical and problem solving skills.
- Demonstrated commitment to serving clients.
- Excellent communication and presentation skills.
- Proficiency with Microsoft Excel, PowerPoint, Visio and Word.
- Ability to collaborate with both internal and external partners.
- Experience with health plan management preferred.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $95,360 to $171,648
Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.