Salary: $20.21 – $28.35 Hourly
Location : Faribault, MN
Job Type: Full-Time
Job Number: 2023-071
Department: Social Services
Opening Date: 10/02/2023
Closing Date: 10/16/2023 11:59 PM Central
Job Summary
The Office Support Specialist position provides excellent customer service to residents of Rice County in an efficient, effective, respectful, and confidential manner, and connects them to the workers, programs, and resources they need. The Specialist also provides support to Rice County employees to enable them to do the same. Support staff assists clients in person, on the phone, by email, and fax to direct them to the best staff and available resources matched for their needs.
Examples of Duties
- Answers four-line receptionist phone and directs call to appropriate resource, greets visitors, and performs receptionist duties for the Social Services Department.
- Provides a variety of administrative support duties for the Social Services Department such as copying, scanning and faxing documents.
- Performs daily processing of incoming and outgoing mail.
- Performs record keeping and filing responsibilities.
- Performs special assignments and other miscellaneous support duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
The position requires a high school diploma or general education degree and one to three years of office experience or equivalent.
PREFERRED QUALIFICATIONS:
Bi-lingual (English/Spanish and/or English/Somali). Post-secondary education in office work.
Supplemental Information
HIRING RANGE / UNION: $20.21 – $28.35 per hour / SS Unit – Grade 5
HOURS: Normal working hours are 8:00 am – 4:30 pm, Monday – Friday. Full-time hours equal 40 hours per week.
Rice County offers a complete benefit package including medical, dental, life insurance, pension, holiday, vacation, sick leave and long-term disability insurance.
County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.
01
Answers to the Supplemental Questions must be supported by the “Education,” “Work Experience” or “Skills” section of the job application. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
- I acknowledge I have read and understand the above information.
- I do not agree to the above information.
02
Do you have a High School Diploma or GED and at one to three years of office experience, experience working with the public or related experience?
- Yes
- No
03
Are you bilingual in English/Somali or English/Spanish? You must be fluent/highly proficient to answer “yes” to this question.
- Yes
- No
04
Which best represents your level of education by the date of the job closing?
- High School Diploma or GED
- Certificate/Diploma in Clerical/Business Administration or related
- Associate Degree in Secretarial/Business Administration or related
- Bachelor’s Degree in Business Administration or related
- Other
- None of the above
05
How many years of clerical office or receptionist experience to you have?
- No experience
- Less than 1 year experience
- 1-3 years’ experience
- 4 years or more experience
06
Which best describes your level of proficiency with Microsoft Word?
- No experience
- Beginner (ex: create document, edit by locating/modifying text, format text/paragraphs, add tables/graphic elements, control page setup/overall appearance, proof for accuracy)
- Intermediate (ex: Manage lists, customize tables/charts/styles/themes, modify pictures in document, create graphic elements, insert using Quick Parts, control text flow, use templates, mail merge, use macros to automate)
- Advanced (ex: Use Word with other programs, collaborate on documents, manage document versions, add reference marks/notes, make long documents easier to use, secure document)
07
Which best describes your level of proficiency with Microsoft Outlook?
- No Experience
- Beginner (ex: Identify components of Outlook, create messages, use folders to organize, manage contacts, schedule appointments/meetings, create/edit tasks)
- Intermediate (ex: Customize the Outlook environment, calendar and messages; track work activities using the Journal, assign/track tasks, share folder information, locate items, work with public folders)
- Advance (ex: Personalize email, organize Outlook items, manage Outlook data files, work with contacts, save/archive messages, create a custom form, work offline/remotely)
08
Which best describes your professional experience working in a county social service agency.
- No experience
- Less than one year of experience
- 1 – 2 years’ of experience
- 3 or more years of experience
09
Please select your years of experience responding to questions and providing detailed information. This would be in a customer service role communicating information either electronically, telephonically, or in-person.
- No experience
- Less than 1 year experience
- 1 – 3 years’ experience
- 3 or more years experience
10
Do you have professional experience providing customer service for persons whose primary language is not English and working in a multicultural environment?
- Yes
- No
11
Which best describes your proficiency in reading and writing Spanish or Somali?
- No ability to read and write Spanish or Somali
- Beginner skill level
- Intermediate skill level
- Advanced skill level
- I have completed a 40 hour course on interpreting
12
Do you have experience working with office business machines including multi-purpose copier, printers and document scanning equipment?
- Yes, I have experience with business equipment and some scanning
- Yes, I have extensive experience scanning to an electronic data management system
- None of the above
Required Question