Salary: $23.91 – $30.00 Hourly
Location : Tacoma, WA
Job Type: Career Service – Full Time
Job Number: 23-00513
Department: Information Technology
Division: IT-Administration
Opening Date: 07/11/2023
Closing Date: 7/18/2023 6:00 PM Pacific
Description
Position Summary
Why It’s a Great Opportunity:
The Information Technology (IT) Division of the Finance Department is seeking a customer-service focused administrative professional to provide a range of office duties in support of the Division. In this on-site role you will be reporting directly to the Business Operations Manager. You will be the first point of contact for visitors, responsible for assisting staff with inquiries, responding to requests from the administrative team, and coordinating general office operations. You will be providing the best support for the teams that keep Pierce County’s IT needs going!
Why It’s a Great Department:
The IT Division has an excellent reputation as an employer committed to providing top-notch service. We are a national leader in delivering public services through innovation. Our diverse technology solutions are all supported by a robust and secure hybrid infrastructure of on-premises and cloud-based solutions. We are a team that fully embraces an inclusive and diverse environment and believes in a positive, collaborative team-focused approach where we support one another and the work we do. The work you do in this division matters.
How to be Successful in the Role:
To be successful in this role, you will need to understand timelines, be highly organized, able to determine task priorities, and have a strong attention to detail. You will often have to multitask and handle multiple competing priorities. In this role confidentiality, customer service, organization, and communication are the keys to your success.
Your Future in this Role:
Your work will directly contribute to important County services, and it offers a great foundation for future positions within IT, Finance, and Pierce County. Pierce County offers professional development and career growth through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success.
Core Daily Responsibilities:
- Perform receptionist and general office duties; escort visitors to meetings; respond to routine inquiries by email, telephone, and in person; schedule conference rooms.
- Operate standard office equipment such as copiers, personal computers, and multi-line telephones.
- Prepare a variety of routine material and correspondence from written material; proofread and ensure correct grammar, spelling, punctuation, and capitalization on department correspondence.
- Perform personnel related administrative functions for department; perform HR Partner duties in Workday; help coordinate recruitments; communicate status and answer questions for employees and outside applicants.
- Maintaining simple bookkeeping, financial and statistical records requiring some technical accounting knowledge; tracking fees and fines; making proper distribution and recording entries, or coding incoming material for further processing.
- Performing general office duties; responding to routine inquiries by telephone or person-to-person; fulfilling requests for publications or office supplies.
- Maintain regular, predictable, and punctual attendance during regularly scheduled work hours at assigned worksite.
A classification description with a more detailed list of essential functions can be found
Qualifications
Minimum Qualifications:
- One year of general clerical work experience.
- Additional education or related experience may substitute for the recruiting requirements.
- A valid Washington State Driver’s License is required.
Preferred Qualifications:
- Previous customer services experience desirable.
- Exceptional communication skills, both written and verbal.
- Ability to build and maintain excellent working relationships.
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
To be considered for this opportunity please:
- Complete and submit a detailed online Pierce County Employment Application by selecting “APPLY” above or go to:
- Submit a resume and cover letter.
- If you have a question about this opportunity, please email the Recruitment Team at and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County’s needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.
Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year’s Day – January 1
Martin Luther King, Jr’s birthday – Third Monday in January
President’s Day – Third Monday in February
Memorial Day – Last Monday in May
Juneteenth – June 19
Independence Day – July 4
Labor Day – First Monday in September
Veteran’s Day – November 11
Thanksgiving Day – Fourth Thursday in November & Friday after
Christmas Day – December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 “furlough” days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington’s Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
Miscellaneous Benefits:
Please visit website for more information.
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