Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action.
Qualifications
High school diploma and four years customer service experience or an Associate’s Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills.Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment.
Exemption Status
Nonexempt
Compensation Detail
This position has a predetermined rate of $17.19-$22.35 per hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
12:45pm-9:15pm; occasionally 9:30am-6:00pm
Weekend Schedule
1 out of 5 weekends
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Stephanie Dillon
Department Title
Facilities & Systems Support