Overview
The Ticket Office Manager is responsible for managing the ticket operations staff, parking cashiers and assisting the Director of Ticket Operations with all aspects of ticketed public events at Central Bank Center and its various venues.
This role will pay a wage of $55,000 to $65,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
Essential Job Duties and Responsibilities:
- Managing event creation, inventory control, and reporting. This includes event builds on the Ticketmaster system; programming, spec sheets, and 3rd party communications.
- Establishing and maintaining collaboration with all promoters (local and national) for large and small-scale events.
- Providing daily ticket sales and projected attendance for each event.
- Educating all department staff on complexities related to all Ticketmaster programs.
- Supervise software training and integration, including Ticket Operations, Premium Sales/Service, Strategy and Analytics.
- Providing Management groups with specifics on event pieces that would impact their groups/departments; e.g. oversee all ticket promotions impacting Sales/Marketing groups both internal and external.
- Overseeing managers and supervisors – including hiring, development/training, performance coaching, and terminations as necessary
- Assisting with ticket holder messaging and outreach.
- Maintaining/adjusting job responsibilities for each staff member to allow for growth and development.
- Collaborate with the Guest Experience Manager and their team as it relates to the ticket operation and ticket holder relationships.
- Supporting Guest Experience and their team with potential resolutions when issues are presented.
- Re-enforcing the importance of providing all customers with exceptional service via all lines of communication.
Additional/Other Job Duties and Responsibilities:
- Performing other duties as assigned.
Administrative:
- Maintains appropriate department files and records to ensure consistency and correctness of information.
- Review employee payroll, ensure accuracy and approve timecards.
Training:
- Attends training seminars, conferences and programs to stay abreast of the most current ticketing procedures, operations and use of new equipment.
Qualifications
Education and Experience Requirements:
An undergraduate degree and 3-5 years, preferred
Degree or Vocational Training Should Be In:
Business Administration, Accounting, Finance or related field.
Job Related Experience:
Five (5) or more years of work experience in the operation, maintenance and supervising of a ticket office with at least three (3) years supervising 10 or more individuals in carrying out and completing task of a routine and complex nature.
Job Knowledge, Skills, Other Requirements/Equipment, Tools or Machinery:
- Knowledge of Ticketmaster suite of products (Ticketmaster Host, Archtics, TM1)
- Knowledge of the entertainment business i.e. concerts/sports/fine arts and family oriented events
- Experience in customer service and supervision essential
- Ability to effectively supervise box office staff
- Knowledge and experience with financial procedures and managing statistics electronically
- Superior customer service and problem-solving skills required
- Excellent written and verbal skills, organizational ability, and interpersonal skills
- Advanced computer skills required
- Fundamental accounting knowledge and skills.
- Must be able to work independently
- Ability to prioritize multiple projects
- Ability to work irregular hours in addition to normal business hours as needed
- Professional presentation, appearance and work ethic
Physical Requirements:
- Requires a full range of body motions including seeing and hearing to normal range.
- Job requires routine standing, walking, stooping, bending, lifting, carrying, speaking, hearing and visually checking work assignments in progress and those that have been completed.
- Frequently works under stressful working conditions, irregular hours and tight time deadlines.
Working Conditions:
- Work is performed in an enclosed office environment with occasional exposure to outside elements.
Licensure, Certification:
- Valid driver’s license.
- Must be bondable.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.