Job Description
Senior Operations Manager – Full Time
Location: Seattle, WA
Rate: $43.06/HR
What We Offer:
- Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
- Sick Days – 1 hour accrued every 30 hours worked
- Paid Time Off – 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours
- Paid Family Leave- up to 12 weeks a year in accordance with State law
- Paid Weekly
- Referral Program
- Telemedicine – Virtual Medical Care
- Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
- Free Uniforms & Paid Training
- Doggy & Kitty Daycare Discounts
- Employee Assistance Program & So Much More!
The Senior Operations Manager supports our Branch Manager or Account Manager through project planning and coordination to meet commitments on time and within resource limitations. As authorized, determines requirements, establishes priorities and monitors service delivery.
Position Responsibilities:
- Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner
- Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders
- Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches’ employees and carries out disciplinary actions, as necessary
- Assists in development and administration of budget in relation to assigned account
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures
- Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information
- Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff
- Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues
Position Competencies:
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts
- Knowledge of security & supervisory operations and procedures needed
- Skilled in staff supervision, including assigning work and providing training and discipline required
- Ability to provide positive direction and motivate performance needed
- Understanding of a variety of security and safety devices and controls required
- Ability to track and maintain schedule assignments needed
- Ability to maintain professional composure when dealing with unusual circumstances needed
- Knowledge of business operations management and human resources administration needed
- Use of personal computer and spreadsheet software needed
- Ability to synthesize business/financial data and develop recommendations required
- Planning, organizing, and leadership skills required
- Ability to interact effectively at various social levels and across diverse cultures needed
- Ability to be an effective leader and member of project teams needed
- Ability to take initiative and achieve results needed
- Ability to carry out multiple assignments concurrently needed
- Ability to adapt to changes in the external environment and organization needed
Position Requirements:
- 18 years of age or older
- High School Diploma or GED Required
- Standard computer / technology skills needed
- Must be able to provide first class customer service to our clients and their guests
- Must be responsible, accountable, objective, and have a strong work ethic
- Must have a strong grasp of appropriate and professional verbal / written communication
- Must be comfortable with report writing
- Conflict resolution and de-escalation skills a plus
All candidates must be able to pass a drug test and background check
Enhance Your Skills & Embrace The Many Opportunities Securitas Has To Offer!!
Apply Online & Self-Schedule Your Interview Today!
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.